1200 Coastal Grand Circle Reviews

Update: Ended up waited 26 days and this afternoon at 3:30 pm we get an email saying we need to call to reschedule because the service technician has called in sick for our Friday scheduled appointment. HUH, it's Thursday afternoon and you are calling in sick for Friday. Now we have to wait until February 22nd? This service group and Sears Home Services are worthless....DO NOT SPEND MONEY FOR THIS IF YOU ARE BUYING FROM SEARS. I am really beginning to think this is a scam...collect money for maintenance of appliances and then never be able to get them fixed. I am beginning to think all of us customers who have been screwed by these people need to file a class action suit. Worst experience I have ever had...and now we will end up being 2 months without a working refrigerator...unfreaking believable. DO NOT BUY APPLIANCES FROM SEARS!!!! *********** Buyer Beware! Poor Customer Service from Sears Home Services. Less than one year old Kenmore Elite Refrigerator dies. Call and told first available appoint January 20th. Yep and I even paid for Master Service Agreement. Ended up at the store and they somehow have the ability to escalate service calls which they did. Tech came January 6th...refrigerator compressor died and lo and behold...doesn't carry on the truck so has to be ordered. Tech said once parts received I needed to call to schedule. Huh??? Well that didn't happen, that night I got an email saying they would be back on January 27th to fix. Called again and was told they would have us put on emergency list and someone should be here between January 12th and end of day January 14th. THAT DIDN'T HAPPEN. Went to store to see if they could escalate...so far nothing. Personally I am beginning to think they are all blowing smoke up our butts...they get your money and then truly don't give a damn later. No one should be expected to live without a refrigerator for almost a month. There is something wrong with this picture. My advice...spend the money and go to some small business appliance dealer who probably cares more about their customers than these Sears bozos. Won't be spending another damn dime with Sears or any of its affiliates.

You will wait forever for an appt and then continue to wait when your appliance is NOT repaired

Not fixed 4 Times to fix the front door locked

Despite a second visit, refrigerator is still not fixed. A third repair is already scheduled for 12 May. According to our service contract, if three repairs are required within six months, we are entitled to a new refrigerator. We may take advantage of that clause, because apparently, this unit cannot be fixed properly. Apparently, there is only one repair technician in our area, and he is continually booked three weeks out. This refrigerator is only five years old, and it has been nothing but trouble. Fortunately, we have a 40-year old Kenmore in the garage that works perfectly, despite the fact that we have moved it across country at least five times!

All you need to know is that I received no service from Sears. Will not be buying anything in the future.

The repairman was here twice; I called Sears to tell them it was not done properly; they said they would have the repairman come back; did not hear from him; I called him direct. He said Sears did not call him. He did not follow through on what I said more than once what was the problem, there was an attitude, and as a result my place was flooded along with other units in my complex. Right now I'm very very upset with Sears repair and now reading other negative comments on prior service on the Internet, I am not sure about any of this and will not comment further.

There should be a closer window than 8am to 5pm. and waiting there all day for them to show up after 4pm. When a person like a repair man gets his scheldue for the day , they have some idea where they are placing you on the repair list for the day and a two hour window should cover it!

Bought a lawn mover from sears. Took it back to get it fix and they couldn't fix it !

I only didn't give Sears zero stars because there are none. We have a 2 year old refrigerator that cost close to $3000 that has been repaired 3 times and still does not work. Every service call is scheduled almost a month after you call. WILL NEVER BUY ANOTHER PRODUCT FROM SEARS.