1200 Coastal Grand Circle Reviews

I feel it unfair to score a 1 star if 0 was possible that's what Sears would get, especially the customer service department specifically Simon . He was so unbelievably rude and unconcerned. Our technician I give a 5 star. 5 visits for replacement parts that cost way more than replacing the new Kenmore door in door fridge. Then a brand new stove/ oven delivery the same day with a blown out bottom. Needless to say I will NEVER visit a Sears online or in store again.

I am a property manager and explained that when I booked the appointment. Tech never called me to discuss issue and talked to tenants instead (college students) He told them what the charge would be so they declined. When I called back to the service department, I was told that they didn't have any notes from the tech and that I had declined services. I asked for a supervisor and was hung up on. Called back and was told that since repairs were declined, I would have to pay an additional $89 for them to come back out plus repair cost. No one speaks English in their call centers. I will never call Sears for ANY repair.

scheduled for annual maintenance of bottom loader fridge. I expected coils to be vacuumed off, temp checked, to be sure cooling to proper temp, check drain to be sure that was clear, etc. NOTHING like that was done. Technician stuck a brush under the fridge swiped it a few time and left. I could have easily done what he did. Technician very, very pleasant, however, if what was preformed is considered "annual maintenance" that's stretching it.

Our last service call on our ice maker was rock bottom service. Repairman came and said we needed a part and would be back in two days. He never came back. What can you do to get him back? Frank Jones

I have a chemical smell that’s been in the fridge since we had it. LG.. After 10 box’s of arm and hammer and 50$ worth of charcoal deodorizer the “TECH” came to the house and spent 20 min agreeing there was a smell, which gets into all of our food, and cannot eat it. Including the ice. After he called 2 people, I assume higher ups he told me to put newspapers in the fridge, never diagnosed the problem, never took a tool out and never pulled the fridge out, and then he bangs me 89$ and told me to have a nice day, no wonder Sears are going under, I’m not done with this yet.. DONT USE SEARS. Be Warned

3 visits to get one appliance fixed. Techs just dont care anymore.

The technician that estimated our repair said we needed TWO technicians to pull our wall oven out and install a new sensor. Two technicians came to our house. One tech installed the sensor, the oven was NOT moved, the second tech stood by and watched and it took less than twenty minutes. We were charged $260 labor for two technicians and Sears Appliance Repair refuses to refund any of the labor cost. Hire someone else!

Too bad “0” is not an option! Sears would not fix my refrigerator! I has been a month since my refrigerator worked. They could not come to my home in a timely manner so they authorized me to hire a local company, a third party vendor. I did. Third party vendor came, needed parts, called sears, who assured him they would order the proper parts and overnight them for repairs. The Sears rep advised ‘I am a parts specialist, I am confident in the parts you need, I will order and send so there is no confusion. ‘. Third party vendor received the part brought it to my home. The plug for the circuit board was different, but he had been assured from the “specialist” this was the part. So…he retrofit the plug to fit into the new board. Does not work! He is at a loss…part doesn’t fit, sears tells him it is the right part. Sears repair comes to my home. Four hours later he determines the best course of action is just to order all new parts. I need to call and reschedule when parts are delivered. Parts received, second Sears repairman comes to my home. He advises the first guy messed up when he tried to put the wrong board into the refrigerator. Yes… the one the “specialist” assured him was the correct part! He wont touch it! Over 10 hours spent on hold over 2 days…my refrigerator still does not work, and sears refuses to do anything about it. Finally got a call from the representative for the warranty I purchased. They contacted sears who told them they would not touch it. Warranty rep sending a different local vendor to assess the repairs. Sears “specialist” should not be in that position! And should be responsible for giving bad information and assuring someone they are getting the correct part! They should at minimum take the responsibility for the repair or give the first guy the proper parts to complete the repair! Instead of walking away and pushing me off! Done with Sears’s! I will say the two sears repairmen that came to my house were my best experience with sears. They were nice men.

Never had a worse experience with any repair service. 4 reschedules. 4 times at my house without repairing the 4 year old Kenmore refrigerator. I will never buy another product from sears, Kenmore, or LG ever again and I hope you do not as well.