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1200 Coastal Grand Circle Reviews
Read reviews from customers who used our services at 1200 Coastal Grand Circle
Total reviews
765
Average Rating
4.4/5
Technician was not able to repair and said that there was no way to fix freezer. Technician was very pleasant but I wasted $129 for the diagnosis.
James L,
Customer service response - Thank you for your review, James. We're sorry to hear about your experience and appreciate your feedback on the technician's pleasant demeanor.
Sears Home Services on 1748562066142
Steve was nice and informative. $99 discount price more reasonable than $129
Cathy C,
Customer service response - Thank you for your review, Cathy! We're happy to hear that Steve was nice and informative, and that you found the discount price reasonable.
Sears Home Services on 1748306139305
Freezer unit working when service tech arrived. Did not work for 4 days prior.Service tech excellent with advice and only problem was it took 5 days to get serviced.
Ronald V,
Customer service response - Thank you for your 4-star review, Ronald! We're happy to hear our technician provided excellent advice, and we apologize for the delay in service.
Sears Home Services on 1733908233201
Kay F,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1733419573424
Very efficient and completed service in a timely manner.
Terry R,
Customer service response - Thank you for your 4-star review, Terry! We're happy to hear that our service was efficient and completed in a timely manner.
Sears Home Services on 1733288330983
Ben was very nice but even after having the ducts cleaned as he suggested, my dryer is still turning off.
Lois B,
Customer service response - Thank you for your feedback, Lois. We apologize for the ongoing issue and recommend contacting us directly so we can assist further.
Sears Home Services on 1731986564767
Suggest tech remove and discard broken, removed part of refrigerator that was replaced. Left in box new part cane in for us to discard.
Shari B,
Customer service response - Thank you so much for the 5-star rating, Shari! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1729811131776
The service technician Thomas did not come to my house today to service my freezer I called my warranty company and they reached out to Sears and you all are supposed to be calling me to set up a time this afternoon to come out I have not heard from Sears at all I'm very dissatisfied
Marie W,
Customer service response - We're really sorry to hear about your experience, Marie. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1724295061513
Thomas did a good job at replacing the refrigerator part. Although the part that was ordered was not the complete part needed, he secured a piece from his truck to complete the task. He was tasked to make an excess of repairs during the day requiring a cancelation and a need to reschedule.
Monica K,
Customer service response - We appreciate your understanding and patience regarding the rescheduling. Thank ne you for acknowledging Thomas's dedication to completing the repair despite the challenges.
Sears Home Services on 1721105303156
The technician was polite, professional and competent. He identified the problem with the refrigerator in minimal time. He had ordered two new parts and he promptly installed when they arrived. The only other feedback is one refrigerator part took a week to arrive and the 2nd part took 11 days. That was a little for my refrigerator to be out of service.
K M,
Customer service response - We're delighted to hear about your positive experience with our technician but apologize for the inconvenience caused by the parts' delivery times. Thank you for your feedback and understanding.
Sears Home Services on 1711609348137
