1200 Coastal Grand Circle Reviews

Repairman was very knowledgable, effective and courteous. However, the repair (set by Sears) was excessively expensive.

Got parts, on time, fixed for quoted price

After searching on line by the technician he changed the Circulating fan did a great job only thing the price was very very high mean for a $36 fan plus labor cost me over $450

I think that the technician should speak with the person that ordered the service. Unfortunately I was not home the day that the technician came. He spoke with my husband and my husband didn't know what to say because nobody conferred with me. I was ready to go ahead with the repair and my husband told him not to. I've been having extreme difficulty trying to contact someone to get the quote again and to have someone come out and actually fix my washer. I've been unsuccessful at this point I'm ready to go out and buy a new washer. I understand that it was not that much money to fix it and we are selling our home soon so I really don't care how much longer this washer lasts it just has to last until we leave because I need to leave it for the next buyer. The technician went on and on about how it's not worth fixing well to me it was and I should have been the one to make that decision.

My husband and I I had a really hard time getting people to show up. When they finally did the Service People were awesome

The service tech, Ben, was great. He communicated well, was respectful and knowledgeable. He gets 5 stars. However, the repair was extremely over priced. The start button on my dryer has broke off and the tech said that the entire board behind the buttons needed to be replaced and the replacement cost for the board was over $600! That's insane for a dryer that operates and just needs a button! I asked if I could just purchase a button, he said that I'd have to go online to buy one, so I paid the diagnostic fee and contacted another company, who repaired the button. I've used Sears in the past, but they probably won't be the first I call in the future.

I would like a refund of my $125. I had to do all the work defrost. The refrigerator freezer took me three days. I had to throw my food away and he did not clean up after himself and your automated system kept asking me for model number when I gave it to the Home Warranty service from day one and gave it to the technician the first day he came out, this is ridiculous and I would definitely not recommend your repair service.

The technician Steve was great. Very professional and explained everything and worked with us. He was respectful of our property and was very nice. Had conversations and we Hope he is our technician in the future should we need one. Sears on the other hand, should change the way they handle customers. Everything is AI. I couldn’t even get in touch with a person after we were scheduled for an 0800- 3:00pm waiting window and I received a text from AI at 2:30 that due to issues with staffing they had to reschedule us a week out. We put our whole day on hold for a message 30mins before the end of our appointment window. We Tried to call and get in touch with someone from Sears only to get AI and the run around. Even when they kept RESCHEDULING us. We tried to contact someone so that we could choose the date and time instead of having to take the date and time the AI selected for us. There was no way to speak to an actual person. It was very upsetting. While I hope to have the technician back for any work orders, Sears lacks customer support. It’s all primarily AI.