1200 Coastal Grand Circle Reviews

Recently had a repair guy come out to work on a dishwasher that was stopping mid-cycle. It was a high-end Kenmore Elite that we inherited when we purchased this home earlier this year (DW is less than 5 years old). He ended up disassembling the front door, checking drains, etc…… Ran a test cycle and it did exactly the same thing. Couldn’t get it to work properly. Said it was likely the control panel - which could be replaced for ~$700 (about the cost of a new machine)! I was totally bummed. And it cost $150 for (as they say in the military) “no joy.” So we handwashed dishes for just the two of us for the next two weeks. Then I decided to Google some possible fixes online. The first thing I found was a very simple sequence of buttons on the control panel to be pushed in a specific order and time interval. I tried this once……and the dishwasher completely reset. Just like rebooting a computer. I subsequently ran a cycle and it completed uneventfully. I have since used it at least a dozen times and it is working exactly as it should. As I said earlier, happy to have it working as it should. But disappointed that I paid $150 for what could have been a very easy self-service fix.

Not happy at all about the changing times of technician arrival

The man Thomas was very fragile he said I owe another 110 dollars I asked why wasn’t notified at that point he took his bag and headed for the door I said I need you to do what u came to do he said his heart can’t handle this I guess I was talking above a whisper I had to apologize so he could do the job all that and he was done in less then ten minutes

Overall, not thrilled with our first appointment, but the problem was fixed. Our scheduled repair appointment turned into a no call/no show. When our reschedule was made, the estimated arrival time was between 8am-5pm (that's all day). At least break it down to a 8-12 or 1-5 timeframe. Needless to say we received a notification 37 minutes prior to arrival via e-mail.

The repairman did the repair. It was fine but he gave us bad advice. He emptied the ice bin and just stuck it back in the freezer. We asked if the ice in the bin that was stuck to the metal shouldn't have been removed first. He said it would be just fine. It wasn't, the metal rotater wouldn't turn and therefore wouldn't dispense the ice. I took the bin out, got rid of all the ice stuck to the plastic and metal and then let is dry. After it was dry, I installed it and let it get cold. THEN I turned the icemaker back on and it has worked perfectly since.

Usually they are great, but they contact their service locally, and my problem was with the contractor. they set a time window of arrival, arrived 40 minutes early and then told me I'd have to wait another week for service because I wasn't home. Not Pleased

He was nice, but was in and out with no comments. After he left, I noticed that the doors to both my washer and my dryer were wonky and would not close properly. I gave the unit a push, and it seemed to help. Not sure what caused that, but seems like he would've checked the doors before he left.