1200 Coastal Grand Circle Reviews

Technician was good but didn’t explain how long it would take to make ice.

It sucks pay Insurance for 16 years and they tell you they won't fix it because it still running parts of the frig. are rusting a way and the parts are not available ? That's B.S . Im going to cancel all my insurance. Michael skudrin

At first it appeared that this was going to be good service. Our refigerator needed repair and we called on a Friday and a technician came Saturday morning and the problem appeared to be fixed. However by Saturday evening it became apparent that the refrigerator was stll not working properly. Called again Monday morning and told tbe easiest appointment would be Oct 23, over a month away. Ridiculous.. I requested a refund since the problem was not fixed and we would have to call someone else. Refund request denied. Will never deal with Sears again and will not reccomend them to anyone else.

waited a month for a service man to come and tell me yes I agree its broken! He ordered a part waited another month. New ice maker installed repairman said I hear the water should have ice in a couple of hours. NO ICE called again Have to wait another month for someone to come out.No ice for Thanksgiving.

My Kenmore front-loading washing machine (only 5 years old) stopped working mid-cycle. I called and made an appointment for a service call. The earliest appointment was for a week later on January 16. The technician arrived on time, and he was great. Unfortunately, the washer needed a main control board part to be replaced. He did not have one on the truck, so it was ordered at a cost of nearly $300 and arrived a few days later. Again, another week for an appointment. In the meantime, I did about 12-15 loads of laundry at my neighbor's house. The same technician arrived on schedule and installed the part on January 30. [Again, the technician Ernest #0708032 was wonderful and would get 5 stars from me.] 10 DAYS LATER THE WASHER QUIT WORKING AGAIN. I promptly called Sears repair. Their earliest appointment was 6 days later. Unsatisfied with this answer, I asked to speak to a supervisor who agreed to "expedite" my repair request. I am now scheduled for repair service in 5 days. I told the supervisor to make a note to have the technician bring another main control board for the repair, but she said the tech would have to assess the needed parts when he arrived. I am hoping I will not have to wait for another part to be ordered and have to reschedule the repair. That means another couple of weeks of imposing on my neighbor's goodwill to use her washer. Needless to say, I am not a happy Sears customer. The "new" part that was installed was "Refurbished." Why is Sears not insisting on brand new parts, particularly the main control board that runs the entire machine? And why are the technicians unable to do the repairs because they don't have the parts the first time on their trucks? If the washer needs to be replaced, odds are pretty good that I will NOT be buying a new one from Sears.

We scheduled a service call for May 17th when our refridgerator stopped working. We were told by the service representative we needed a new coil and it was ordered supposedly that day. After numerous phone calls trying to find out the status of our part and getting no satisfactory answer we called the service rep who said he had ordered the part and would be out to our home Thursday morning June 2nd. When he did not show up we made several phone calls that went unanswered. I called the local office and they said we did not have a service appointment scheduled. I explained the the service rep made the appointment directly with my wife but he did not show up all day and would not return our calls. I am extreamly dissapointed in the service and the uncaring attitude of the office representatives. We have been without a refridgerator since May 17th and cannot get anyone to come out an fix it. It's bad enough our refridgerator broke down in less than 3 years of service and there is no sense of urgency by Sears Service to fix it. I will not be purchasing an appliance again from a company that cannot stand behind their product or service.

We would give zero stars if that was an option. It's been over two months since we first requested service, and the dishwasher still does not work. In summary, Sears repair people came seven times over a six-week period, replaced nearly every part in the dishwasher, and then declared it "unrepairable" - despite the fact that each repairman told us he would be the last and none were able to fix it. ... then, the warranty claim process started, which took another 3 weeks of back and forth "not my department" phone calls. We now, finally, have approval to replace the dishwasher and that is supposed to happen in a few days. ... We'll see if they can get that right.

Repair person showed up at my door with no warning that he was on the way. Tractor Repair was completed, but he broke one of the bulbs for the headlight. He handed it to me and told me what number it was and to go to the auto store to get one. Thank you Sears Man..... Craftsman use to be such a trustworthy name...alas no more. I am grateful I took out the "plan" for the repair work. bought the tractor more new in 2013, shortly after that, the entire tractor more was replaced with a new one. Then the tires on the new one kept going flat. That was fixed, the mower deck has been worked on three different times, the engine was replaced on the NEW tractor. Needless to say, my repair contract expires in a couple weeks. I believe I just may sell the tractor mower take that money and the cost of another service plan and buy a toro.

I had a service representative to repair my ice maker. He replaced the unit and I purchased the warranty. However, after 72 hours, I still was not getting ice. I called the service repair number and they wanted me to wait for 3 weeks to get a new appointment. After 55 minutes of being routed from one person to another, I finally was able to get a repairmen scheduled for two days later. I found the entire situation entirely unsatisfactory. The new repair date if Monday, September 19. Thereafter, I plan to cancel the warranty program and use local companies in the future for repairs and replacements.