1200 Coastal Grand Circle Reviews

This is the second service to repair our refrigerator, and it still won't work, not cooling or freezing.

Service Tech was very nice and courteous, but this was the 4th visit and the refrigerator is still not working. Have been without a refrigerator since the end of July. Have to wait weeks to get service and then it is not fixed. Refrigerator was a Kenmore Elite and was only 14 months old when it stopped working. Will never buy anything again from Sears. They have no sense of urgency and do not stand behind their products! Will only pay $500 for a replacement. Wrote this review about 3 weeks ago. Got a response from Sears to email them my name and account phone number and they would get back with me. I did that and guess what? Sears never responded and I have not heard from them. Pretty typical as that was the non- response I got when trying to get the refrigerator serviced and repaired. Would be very very cautious before buying any major appliance from Sears!!

I feel it unfair to score a 1 star if 0 was possible that's what Sears would get, especially the customer service department specifically Simon . He was so unbelievably rude and unconcerned. Our technician I give a 5 star. 5 visits for replacement parts that cost way more than replacing the new Kenmore door in door fridge. Then a brand new stove/ oven delivery the same day with a blown out bottom. Needless to say I will NEVER visit a Sears online or in store again.

I am a property manager and explained that when I booked the appointment. Tech never called me to discuss issue and talked to tenants instead (college students) He told them what the charge would be so they declined. When I called back to the service department, I was told that they didn't have any notes from the tech and that I had declined services. I asked for a supervisor and was hung up on. Called back and was told that since repairs were declined, I would have to pay an additional $89 for them to come back out plus repair cost. No one speaks English in their call centers. I will never call Sears for ANY repair.

scheduled for annual maintenance of bottom loader fridge. I expected coils to be vacuumed off, temp checked, to be sure cooling to proper temp, check drain to be sure that was clear, etc. NOTHING like that was done. Technician stuck a brush under the fridge swiped it a few time and left. I could have easily done what he did. Technician very, very pleasant, however, if what was preformed is considered "annual maintenance" that's stretching it.

Our last service call on our ice maker was rock bottom service. Repairman came and said we needed a part and would be back in two days. He never came back. What can you do to get him back? Frank Jones

I have a chemical smell that’s been in the fridge since we had it. LG.. After 10 box’s of arm and hammer and 50$ worth of charcoal deodorizer the “TECH” came to the house and spent 20 min agreeing there was a smell, which gets into all of our food, and cannot eat it. Including the ice. After he called 2 people, I assume higher ups he told me to put newspapers in the fridge, never diagnosed the problem, never took a tool out and never pulled the fridge out, and then he bangs me 89$ and told me to have a nice day, no wonder Sears are going under, I’m not done with this yet.. DONT USE SEARS. Be Warned

3 visits to get one appliance fixed. Techs just dont care anymore.

The technician that estimated our repair said we needed TWO technicians to pull our wall oven out and install a new sensor. Two technicians came to our house. One tech installed the sensor, the oven was NOT moved, the second tech stood by and watched and it took less than twenty minutes. We were charged $260 labor for two technicians and Sears Appliance Repair refuses to refund any of the labor cost. Hire someone else!