1200 Coastal Grand Circle Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.4/5 (601 reviews)

Cassie H

August 01, 2023

Stay away!!! Waste of time and money! They over charge for products and fixing items. First we waited about 3 days for an appointment. Then when he got here he told us we would have to pay $500 to fix our washer or we could replace our washer and dryer, we found out it was only $25 dollars for the door latch on Amazo. and a 10 minute youtube video lesson. It tooks us 5 minutes to replace the latch ourselves. Oh and we paid a $100 for a Sear technicianto come out lean on our washer, text on his phone and say oh yes maam you are right its the latch. Go somewhere else! Don't use Sears services. I'd give 0 stars if it would let me.

Source: Google

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on August 14, 2023

Elizabeth M

August 04, 2023

Not good. I was shocked to see tech put one leg in washer and use a mallet/hammer to release a part. I am not being funny , this actually happened. I thought something was stuck in motor because of sound, though still able to use machine. After service, it was inoperable. I had to purchased another washer.

Source: Google

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on August 14, 2023

Roberta S

August 09, 2023

We made over a half dozen calls to several different numbers to try and talk to a rep. Every number for A&E leads to a computer generated voice. No way to get to a human!!!! Our parts were suppose to be within 4 days. It took 3 weeks!!! We will never call A&E again! However the techs that came to our house were knowledgeable and friendly.

Source: Google

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on August 14, 2023

Bob S

December 21, 2023

Absolutely WORST SERVICE EVER !!! I was promised 3 days and took 3 weeks and could NEVER SPEAK to anyone !! Always got directed to an automate system . I'll NEVER use them again !!!

Source: Google

Customer service response - Bob Schlicht, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.

Sears Home Services on September 14, 2023

Regina

December 21, 2023

Cut vacation short for a Confirmed scheduled appointment only for the technician to be a NO CALL NO SHOW. All! Customer service numbers are automated with no live agent option. Unacceptable for a paid service

Source: Google

Customer service response - Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at HomeServiceReviews@transformco.com and we will be able to see how we can help out. Please reference this review in your message, thank you.

Sears Home Services on October 14, 2023

peter W

December 21, 2023

Tech ordered wrong part.Took 10days for next tech to show up . I asked if it would take another 10 days to get the correct part(circuit board). He said "what do you want me to do about it?"

Source: Google
Average Rating: 4.4/5 (601 reviews)