Appointment Lookup
802-552-4364
748 W Main St Reviews
Read reviews from customers who used our services at 748 W Main St
Total reviews
118
Average Rating
4.4/5
The dish washer is not working
Elbert M,
Customer service response - Thank you for the 4-star rating, Elbert! We're pleased to hear that you had a positive experience with our Sears Appliance Repair service. If there's anything specific that we can do to enhance your experience, please reach out to us. We appreciate your support and look forward to serving you again soon.
Sears Home Services on 1711075998443
Professional and efficient.
Claudia E,
Customer service response - We're glad to hear you appreciate our professional and efficient service. Thank you for your feedback.
Sears Home Services on 1710389368282
Paul B,
Customer service response - Hi Paul, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1733419550866
The service provided was fine, but the communication was NOT. Tech was supposed to arrive between 1-5. Did not arrive until after 7 and the ONLY communication was to say that he was on his way about 10 minutes before he showed up. We should have been kept updated.
Robin W,
Customer service response - Thank you for your feedback, Robin. We're sorry for the lack of communication and delay in your service. Please contact us directly so we can assist you further.
Sears Home Services on 1727836827767
My experience with this particular location and specifically the technician, Matthew, was fine. He was doing his job the best he could under the circumstances. The whole process of going through an off-shore call center and then being flooded with texts and emails that don't really let you explain the problem (it's all drop down boxes that don't always appl.) My biggest problem is OBSCENE hourly rate they charge $300 to replace a broken dryer belt that costs $18 and the tech was only at the house 2 hours and also diagnosed a refrigerator. So all in all the hourly rate for actual labor comes to around $150! This dryer is in a rental and the renters needed the dryer working and I decided to pay the mob to fix it because I simply didn't have time.
Mike H,
Customer service response - We truly apologize for any inconvenience regarding the communication process and your concerns about our pricing. Thank you for providing us with this feedback, as it helps us improve our service.
Sears Home Services on 1721050279895
Tracy H,
Customer service response - Hi Tracy, thank you for taking the time to leave us a rating. We appreciate your feedback on your recent experience with Sears Appliance Repair. If there are specific aspects you'd like us to address or improve upon, feel free to share your thoughts. We value your input and hope to serve you again in the future.
Sears Home Services on 1718592667115
So the story goes on. After having Sears come and charge me $1500 for a new compressor, which was not the original problem as we found out once I had another company come and diagnose my refrigerator. It has an internal leak in the casing and the compressor was never bad. so in my first review, I explained to everybody how bad that they were. They responded to my review and left me a phone number to call. This is the best part you cannot get to a live agent to speak to. It’s all AI generated and every time you get to a point for an agent, it says there are no live agents so you cannot resolve the problem by calling the phone number they leave. This company that used to be so great back in the day is now become a complete and utter disaster. Do not use this company. Do not call this company unless you feel like talking to AI I cannot tell you how disappointed I am. I am trying to recover, recover the money I wasted with them. I now have to buy a new refrigerator freezer. This has been going on for over 35 days now.
Gary Y,
Customer service response - We apologize for the trouble you've faced, Gary. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1781483882271
Less than a week after repairs, my compressor is not cooling my freezer or my refrigerator again. Whatever you guys did do it it’s still not working. I called another service out to diagnose the problem because I have lack of faith and sears anymore and I want my money back, which I will be proceeding to get.
Gary Y,
Customer service response - We apologize for the trouble you've faced, Gary. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1779755398601
Kept asking him for his diagnostic report and refused to send to me..
Ashley D,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1776650589446
If you’re a fan of taking time off work for a repairman that doesn’t come, if you enjoy an AI chat bot kindly informing you 30 minutes before your appointment window ends that no one is coming, if you love poor customer service… This is the company for you!
Luke M,
Customer service response - We apologize for the trouble you've faced, Luke. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1776384095122
