7201 Two Notch Rd Reviews

Wasted a day off work for the technician to show up and not be able to do anything because my dishwasher had no model or serial number tag. This was after Sear’s AI bot wasted a bunch of time asking me for pictures, to describe the problem, and other details about the problem. Apparently none of that information was even sent to the service technician. Sears needs to get their act together. Very frustrating to waste all this time and money for nothing. Maybe try hiring real people and then maybe try communicating with the service technician. Not happy with my service experience at all.

This is actually a “zero star” review! Waited a week for my appointment, then sat around waiting throughout my “appointment window” only to have no one show up. No phone call…no explanation…nothing! Can’t get a real live person on the phone to even ask questions let alone receive assistance! Truly unprofessional and inexcusable! Shame on you!!

I paid $129 for nothing. 5 mins after the technician left the dishwasher stop working again. Now I am without a dishwasher. The error code stated there was a leak. It was confirmed there was no leak. The technician fiddled around with the machine for a few minutes and it started to work. He charges me the diagnostic service fee although the diagnosis was not determined or provided. $129 down the drain.

Sears was a no-show at our house, not 1 time but 2 times. Both times they expected me to wait from 8 to 5:00, all day and refused to give me any kind of service window time frame. Additionally, both of the times that they did not show up after I waited all day, they merely sent an email saying that they were not coming. No excuse offered, no opportunity to reschedule. We will definitely not be using them ever again. Would have rated them less than one star but I did not have the option

First time: “we are in the way”. 45 minutes later they canceled the appt. Second time: knock knock? Technician left because nobody answer the door. I have cameras and nobody show up to my house and the picture that HARVEY P. Sent is the very first house of the neighborhood and it was so far that obviously he lie to not work. Never called and any message at all.

Set up an appointment on the phone for November 26. Not only was the incorrect cell phone number entered but the incorrect email address. The system was not working to pay. Their system would repeat back incorrect numbers. The confirmation never came (due to the wrong number). I contacted the number on the 27th where the system immediately sent me a text confirming for the 30th. That's when I realized the incorrect email. Tried to reschedule. Used Chat- the person said no availability but he would push it through. Didn't happen. I got a confirmation reminder today for Saturday! Chatted again, and had to cancel the appointment all together! The use of international agents with English barriers and the over dependency on technology will cost you business- mine for now!

I called Sears Home Services Appliance Repair to have a repairman come out to fix my LG Refrigerator because it was not freezing or cooling. They gave me an appointment 11-7-24, and the repairman came out and ran a diagnostic test and said it needed a fan. He ordered the fan and it's part (cost under $50), and charged me $515.00. He said the refrigerator should work fine. The next day it was NOT WORKING FINE, so I called again and they let me talk to Alex a technician to troubleshoot the problem. He said it would take 24 to 48 hours and the refrigerator should be working. After two days it STILL WAS NOT WORKING, and I called again. They gave me an appointment for 11-11-24. At 8:11am on that appointment date, they sent me a text message saying my appointment was cancelled. I immediately called them to find out why they cancelled my appt. Alex told me that in the computer the repairman said my refrigerator was working fine. I told him my refrigerator still wasn't freezing or cooling and they had not fixed it. This is the worst service and cooperation with a customer I have ever seen. I want a refund because they just took my money with no decent service at all.

DO NOT use this service. They cancelled our appointment three times on the scheduled day and said they just didnt have a technician available. How you schedule appointments without technicians?

If Marlon is your tech, be prepared for 1. failure to show up, 2. last minute reschedule, 3. your signature falsified so he can charge for the visit he didn't do, and 4. utter inability to communicate.