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7201 Two Notch Rd Reviews
Read reviews from customers who used our services at 7201 Two Notch Rd
Total reviews
197
Average Rating
4.3/5
They never arrived when scheduled - we attempted to use them on two separate days. Day 1 they were supposed to arrive in the morning. The text link said 8 - 12 but the time listed said 2:00. I had external work related appointments that afternoon so phoned to let them know. They assured me someone would come at 11. I even received a new text message but no one came. When I phoned to cancel the technician called me back and said he was overbooked. He suggested I reschedule for the next day. On Day 2 the text indicated 1-5PM with arrival approximately at 4:15. The technician arrived 8 hours early at 8 AM when I was in the shower. I called them as soon as I realized. I was assured someone would come later but, no one did. This is a national number- not local. It i also impossible to reach a supervisor.
audrey C,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1725766206111
I never seen customer service this bad. The guy came out figure out the problem, order the parts and never came back. When I look on their website, the parts are showing as being in. So why won't they come and fix it. I call and emailed Sears and they will not return my calls and email. This company is the WORST company that I have ever dealt with.
BME C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716345832781
I am extremely disappointed with my experience at Sears. I had high expectations, but they failed to meet them. The technician they sent to fix my washing machine simply poured a cup of cooking oil into it and claimed that it would solve the issue. Not only did this not fix the problem, but I was also shocked to receive a bill that was twice the amount I was supposed to pay according to my Sears warranty. When I called to inquire about the discrepancy, I was informed that it would take 24 to 48 hours to process and they could not even look into the charges until then. Now I have to wait even longer to get this issue resolved. It's clear that pouring a cup of cooking oil was not the solution I expected.
Jeff B,
Customer service response - Thank you for taking the time to bring this to our attention, Jeff. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1705913010572
Very poor service and he didn't do anything so that I can give even one star
Md K,
When you hello you respond with hello...When I ask you 3 times into the computer 🖥 board..which I already knew..You keep telling me I let you know until you finish the project...Very unpleasant & Attitude from a service company. Especially one that has been in established for over 50 years
Eric L,
David R,
I will never use Sears service again. Thanks to Sears being so bad I even canceled the insurance company that hired them. Inconsiderate and unprofessional is to kind of words to say about this company.
Lacy M,
