2068 Sam Rittenberg Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Mike R
Patricia H
The technician was great. Very polite I needed a part replaced which had to be ordered. He apologized for this even though it was not his fault. He was able to come back to replace it. I have a washer now with a problem. I hope they send the same tech!
Mick M
Brad R
Theresa M
Joe G
Alex W
2nd time he’s been the tech for us and he is simply the best!! Super friendly and a total pro. He knew the how to fix our issue before he even got there!
Patty C
Excellent technician.quick and efficient!
Stuart K
David M
Despite having an appointment window from 8:00 - 12:00, the tech team did not show up until around 3:30. The email status updates last reported an ETA of 2:28. How hard would it be for someone to alert me earlier in the day that the team wouldn’t arrive until mid-afternoon. Bryan was very nice but ultimately the diagnosis was an estimate of $1700 for an appliance that new would cost less than half that. Adding to the aggravation was that when Bryan attempted to run the credit card number he had on file, it generated a fraud alert so when I attempted twice to enter the number it came up declined. I then used a different card but when my wife spoke to the fraud group she said it was a legitimate charge. End result: paid twice.
Customer service response - Thank you for your feedback, David. We're sorry for the delay and the inconvenience with the payment process. Please contact us directly so we can address the payment issue.
Sears Home Services on April 21, 2025