2068 Sam Rittenberg Blvd Reviews

Made appoint through the automated service. Expected time of arrival (1-5pm) kept getting delayed hour by hour. Last update of arrival was to be 7:06pm after wasting a large portion of the day anticipating the arrival of a technician I called automated service to cancel at 7:10pm. Impossible to get a human to verify appointment and cause for delay. I feel I will now have to dispute charges for a service that never happened. I now see in other reviews that this is a common scenario for Sears Home Services.

Ice maker is still not repaired. I was promised that Clifford was coming. He is the only one who knows what to do.

Horrible experience with the Lowes Protection plan and related vendors. Tech was ok but impossible to talk with a human. You can appointment set up, change, or cancel online. I changed and no one showed for the appointment.

Clearly the technician had very little experience working on GE refrigerators. He said he believed it was a corroded connector and he couldn’t find an appropriate repair part on line so he charged me $129 as a diagnostic fee and left. He did say that although he couldn’t fix it perhaps another repairman might be able to. Really……absolutely ridiculous.

Sears service department is a joke they sent a guy out on 7/725 he shad he knew what was wrong with my cook top this was a Saturday but he put in his report I wasn’t home and couldn’t order the parts needed two weeks later another technician called me an asked if I had the parts I told him you’ll are supposed to have the parts that’s when i learned that they or the parts an had them sent to my house I never have had a service company send the parts to my house they always brought them with them an after I got the parts another week has gone by so now theee weeks in no stove to cook in no one to call or talk to but a out source answering service who can’t do any thing but so sorry not what you want to hear they would make appointment a and never show up or call just kept making appointments an not showing up so after every hour all day and night and three weeks later a technician came an installed the parts no is badge or phone number for any contact the name on the work order is Vincent but who knows if that’s his name since he had no is badge like there supposed to have I have asked on multiple times for Bryan the service manger to call me or give me his number but they refused so the best thing is for you’ll to close the doors you’ll are a useless company with useless people

Extremely POOR customer service, absolutely no follow up after initial service appointment and all contact with this poorly organized organization is with an AI which is very limited in assisting customers. The technician was the only good part of this very regrettable experience. Evernote my home warranty couldn’t get a hold of an actual Sears representative to resolve a dryer part problem for over a month. Sears NEVER kept me the customer in the loop and had zero communications with me. The only way to track the repair job was a VERY limited on line site that was extremely basic at best. I am in my sixties and this actually rates as the worst experience I’ve ever had with a repair company.

If I could give them zero stars I would. I waited 6 days for refrigeration repair. Food spoiled, water leaking all over. No place to store my food and meds. On the day of service I received a text that the technician would arrive in the afternoon. That time came and went and it was only after I checked where he was at I was told that the appointment was cancelled because they overscheduled. Funny how this happened on a Friday afternoon. NEVER AGAIN!

These people have terrible customer service, and those are the folks they put in the firing line to field answers as to why they canceled your appointment “for unforeseen circumstances.” They never gave an explanation for our cancellation, and followed up with a nice offer of rescheduling in 2 weeks at the earliest. To look at a refrigerator. No attempt to make things right, no concept of customer service. Or I suppose ACTUAL service since I never saw a repair person. Will never go so far as to even search the name of this company again.

This is the most pitiful unprofessional company I have ever had to deal with. I have not seen a technician show up yet even though I called four times during the day to make sure they were still coming. This is the second time I have scheduled and they have yet to call or show up. The only way to get their phone number is they are stupid enough to send this survey even after they neglected to show up twice now. They continue to say they have the incorrect contact information even though it shows up on my reservation. I have two other people that have had the exact same experience and are still waiting for someone to show up. This is the worst company in Charleston and I will go out of my way to make sure nobody ever uses them for service. I cannot stress how awful this experience has been. If I could do zero stars I would.