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2068 Sam Rittenberg Blvd Reviews
Read reviews from customers who used our services at 2068 Sam Rittenberg Blvd
Total reviews
224
Average Rating
4.6/5
Joe G,
2nd time he’s been the tech for us and he is simply the best!! Super friendly and a total pro. He knew the how to fix our issue before he even got there!
Alex W,
Excellent technician.quick and efficient!
Patty C,
Stuart K,
Gayle S,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1763346647384
DOROTHY M,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1752458084230
Despite having an appointment window from 8:00 - 12:00, the tech team did not show up until around 3:30. The email status updates last reported an ETA of 2:28. How hard would it be for someone to alert me earlier in the day that the team wouldn’t arrive until mid-afternoon. Bryan was very nice but ultimately the diagnosis was an estimate of $1700 for an appliance that new would cost less than half that. Adding to the aggravation was that when Bryan attempted to run the credit card number he had on file, it generated a fraud alert so when I attempted twice to enter the number it came up declined. I then used a different card but when my wife spoke to the fraud group she said it was a legitimate charge. End result: paid twice.
David M,
Customer service response - Thank you for your feedback, David. We're sorry for the delay and the inconvenience with the payment process. Please contact us directly so we can address the payment issue.
Sears Home Services on 1745286099323
Bryan is an excellent Sears technician. Very friendly and knows his stuff having done this for 40 years. He did a great job explaining things and fixing the issue. I'm extremely happy with the service I received from him today. Update - next day. After I gave my review, I did a load of laundry and the dryer is not working right. I called Sears and spent an hour and a half on the phone trying to get someone to come back out here. I spoke to three different people with no success. I gave up as I had to leave for an appointment. I was pretty frustrated at that point. I asked my wife to try and she Googled searched and found another phone number to call. She got through and spoke to a lovely woman who set up an appointment for a tech to come back to our house today. I wish it was easier to communicate with them on the phone to get things done. The lesson here is to always check your appliances before the tech leaves rather than taking their word that everything is working fine.
Patrick M,
Customer service response - Thank you for your wonderful feedback, Patrick! We're thrilled to hear that Bryan's expertise and friendliness made your experience excellent, and we're delighted that you're extremely happy with the service.
Sears Home Services on 1729577758281
Good service. Parts limitation slowed the repair.Wish the appointments were not two weeks apart.
William G,
Customer service response - We apologize for any inconvenience caused by the limitations in parts for the repair and appreciate your feedback regarding our service. Thank you for taking the time to leave a review.
Sears Home Services on 1706229356876
Did a good job once here but many appointments set with no one showing up and no way to contact. Also waiting all day is unacceptable
Dorann C,
