2068 Sam Rittenberg Blvd Reviews

If I could give them zero stars I would. I waited 6 days for refrigeration repair. Food spoiled, water leaking all over. No place to store my food and meds. On the day of service I received a text that the technician would arrive in the afternoon. That time came and went and it was only after I checked where he was at I was told that the appointment was cancelled because they overscheduled. Funny how this happened on a Friday afternoon. NEVER AGAIN!

These people have terrible customer service, and those are the folks they put in the firing line to field answers as to why they canceled your appointment “for unforeseen circumstances.” They never gave an explanation for our cancellation, and followed up with a nice offer of rescheduling in 2 weeks at the earliest. To look at a refrigerator. No attempt to make things right, no concept of customer service. Or I suppose ACTUAL service since I never saw a repair person. Will never go so far as to even search the name of this company again.

This is the most pitiful unprofessional company I have ever had to deal with. I have not seen a technician show up yet even though I called four times during the day to make sure they were still coming. This is the second time I have scheduled and they have yet to call or show up. The only way to get their phone number is they are stupid enough to send this survey even after they neglected to show up twice now. They continue to say they have the incorrect contact information even though it shows up on my reservation. I have two other people that have had the exact same experience and are still waiting for someone to show up. This is the worst company in Charleston and I will go out of my way to make sure nobody ever uses them for service. I cannot stress how awful this experience has been. If I could do zero stars I would.

Byran did not do the diagnostic on my dryer that he should of done. Although the control button was replaced on 12-19-2024 my dryer was left not in working condition. The representative that I spoke with on 12-22-24 informed me that the same technician would be returning to my home to fix my dryer however a different technician was assigned and wanted to charge me for diagnostic the should of already been done the first time. Disappointed 😞 with the service that I received. Olive Alston-Coleman

Had two separate appointments scheduled with them for a dryer repair. For both appointments they failed to schedule me a service technician and wasted my entire day waiting for them only for them to finally ask to reschedule. I will never use them again. Absolutely terrible.

Had 5 appointments & still NO RESULTS! We have had to adjust 5 different business days of our work calendars to get fixed. Still not handled - absolutely horrible process! I feel sorry for the technicians that has to deal with the scheduling process, clearly not their fault. Worst service I have experienced in years. HORRIBLE SERVICE PROCESS!!!!!!!!! Along with trying to get someone on the phone - good luck with getting a human that will own the situation!

Never showed for appointment Lowest rating as possible

Extremely expensive. Exactly same service in 1 year went up from 270 to 370 dollars. No parts. Only 30 minutes of labour. Last one.

Scheduled my fridge repair from 8am-12pm today. No one called and no one came. I called the customer service line and was told my complaint was escalated and a dispatcher would call me right after. 2 hours later nothing. I called again and the service agent told me no escalation work was done earlier and he would request it correctly this time. I asked to speak to a supervisor and was told no, they don’t work this shift. Terrible service for completing their repair appointments. I paid $775 for a $350 part and no one showed up.

The repairman did not fix my problem