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296 Garfield Avenue Reviews
Read reviews from customers who used our services at 296 Garfield Avenue
Total reviews
256
Average Rating
4.6/5
No show for appointment and cannot get a human on the phone.
Jay J,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1766371672473
Work wasn’t complete…Michael said is was coming back with help to complete the work; But never showed up again…We need someone to come back and finish the work request…We placed this request since July and we are still dealing with issues after several visits and re-ordered parts…We need answer ASAP
Frank C,
Customer service response - We're really sorry to hear about your experience, Frank. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1763080697757
Warning Review: I want to share a bad experience I had with a service company. They charged me $139 for a diagnostic on my washer, which suddenly stopped draining water. They said the diagnostic fee would be waived if I went ahead with the repair, but the total cost they quoted was unreasonable. They wanted $299 for labor plus almost $200 for parts, which is close to the price I originally paid for my washer just a year ago. They do not always have the parts on hand and instead make money off the diagnostic fee, even if you don’t proceed. I strongly advise others to avoid this company because I felt they took advantage of me with their pricing and practices.
Robert K,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1761787606248
Service Tech, did not install ice maker correctly, wire and black electric tape wrapped around wire hanging where the tray pulls out, very unsafe, pulling the drawer out to get the ice is rubbing against wire, I am afraid the wire coating will break and cause electrical issues. Called to advise asked for tech to come out. Yet yo hear from anyone!
Cindy R,
Customer service response - We apologize for the trouble you've faced, Cindy. This is not the experience we want for our customers. Please email us at [email protected] so we can assist you further. Thank you for your patience.
Sears Home Services on 1760404012047
The problem is back. Can someone please contact me. Thank you.
Kathleen S,
Customer service response - Thank you for your 5-star review, Kathleen! We're glad to hear Ian was great.
Sears Home Services on 1758502800934
They determined my dryer was collecting water and not working to dry the clothes was because of plumbing problem and they don’t do that work. So the only plumbing the dryer has is a drain tube that takes the water out of the condenser. It is part of the dryer. And if it is clogged it should be part of the service I paid for. A plumber is not required to clear a dryers drain hose but yet you said ‘I know nothing about plumbing’. Don’t call sears!
Susan D,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1758503951803
Well my oven is still broken,after appointments and only showing up for one of them. The one they showed up for was on a Saturday they did nothing because they said they couldn't get a hold of LG so he closed order and told me to call LG and have them make a new one. So two weeks later they made appointment on the wrong day so it still not fixed. I will never call Sears again. I will call LG and have them send another repair company
Terry B,
Customer service response - We apologize for the trouble you've faced, Terry. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1757984109425
Charging me the price of a new dryer to fix my current one, then try to get me enrolled in their warranty plan...unbelievable
Mike M,
Customer service response - We apologize for the trouble you've faced, Mike. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1745977825135
G,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1737349418089
Domingo Is so unprofessional and lacking the sympathy and ability to help.
Femi O,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1734274878182
