296 Garfield Avenue Reviews

Warning Review: I want to share a bad experience I had with a service company. They charged me $139 for a diagnostic on my washer, which suddenly stopped draining water. They said the diagnostic fee would be waived if I went ahead with the repair, but the total cost they quoted was unreasonable. They wanted $299 for labor plus almost $200 for parts, which is close to the price I originally paid for my washer just a year ago. They do not always have the parts on hand and instead make money off the diagnostic fee, even if you don’t proceed. I strongly advise others to avoid this company because I felt they took advantage of me with their pricing and practices.

Service Tech, did not install ice maker correctly, wire and black electric tape wrapped around wire hanging where the tray pulls out, very unsafe, pulling the drawer out to get the ice is rubbing against wire, I am afraid the wire coating will break and cause electrical issues. Called to advise asked for tech to come out. Yet yo hear from anyone!

The problem is back. Can someone please contact me. Thank you.

They determined my dryer was collecting water and not working to dry the clothes was because of plumbing problem and they don’t do that work. So the only plumbing the dryer has is a drain tube that takes the water out of the condenser. It is part of the dryer. And if it is clogged it should be part of the service I paid for. A plumber is not required to clear a dryers drain hose but yet you said ‘I know nothing about plumbing’. Don’t call sears!

Well my oven is still broken,after appointments and only showing up for one of them. The one they showed up for was on a Saturday they did nothing because they said they couldn't get a hold of LG so he closed order and told me to call LG and have them make a new one. So two weeks later they made appointment on the wrong day so it still not fixed. I will never call Sears again. I will call LG and have them send another repair company

Charging me the price of a new dryer to fix my current one, then try to get me enrolled in their warranty plan...unbelievable

Domingo Is so unprofessional and lacking the sympathy and ability to help.

DO NOT USE!! After cancelling a service call, they shipped me parts for a dryer that I no longer had and would not refund my money - almost $800. Total run around and unresponsive when trying to get my money back. Had to dispute the charge with my bank. Absolute nightmare. BEWARE! Do not use! EDIT: And of course Sears responds to my review by doing what they've always done throughout this interaction. . Provide a phone number that connects to an automated phone system that makes it virtually impossible to speak with an actual human being or directs me to a generic website that is even more useless than the phone number they provide. Sears Home Services is either uninterested or unable to actually respond to my issue. Again DO NOT USE! Do not be fooled by Sears' attempt that they care by responding to these reviews. They do not care.