Plaza Carolina Station Reviews

Very professional yet friendly and courteous. Quick to diagnose and solve the problem.

Three technicians to determine, repair and solve the problem of my refrigerator. Wrong compressor. Peter's Principle. What is going to be wrong will be wrong. Regret bought the refrigerator at a Sears Outlet. They used to be proud of their product. I do have a dryer with more than 20 years of service.

(Translated by Google) Appointments are kept 90% of the time. I've been using the service for over 15 years and have always been satisfied until this year. The exception was this month. I filed a complaint and am waiting for it to be resolved satisfactorily, as it has been in the past. If not, I will cancel my contracts, as I believe this marks the beginning of the program's decline. (Original) El 90℅ se lleva a cabo la cita. Llevo más de 15 años con el servicio y hasta este año siempre ha sido satisfecho. La excepción ha sido en este mes, hice la querella correspondiente, estoy en espera se pueda resolver satisfactoriamente como en ocasiones anteriores. De no ser así cancelare los contratos ya que para mi es el principio del decaimiento de este programa.

The good - making the appt was easy online. many confirmations received. tech showed up on time. did the work. The bad - we had already determined that the dyer needed a new belt. it was all open and ready for a new one. took 9 minutes to change. The charge for the belt was OK, but the labor was twice as much as I expected. I thought it was an error. but at that point I had no choice. I was in it for the basic service call already, so felt i had to continue. Try to get an estimate or use another company. i probably will not use them again. The amount was generated by his system, so there was no room for negotiation.

Repair not complete.

The scheduling system is by far the worst thing I've ever used in my entire life. They cancelled my first appointment at 3pm the day the technician was supposed to come and claimed that it was at my request, and then it was absolutely impossible to find or speak to an actual person. The AI system gave me no options and was completely useless. Whoever approved this system being implemented should be arrested and charged with torture. Edit: The phone number they put in the reply to this review is 100% controlled by AI. It is not possible to speak to a human at that number.

The invoice states that I declined further repair, which is completely inaccurate. The technician informed me that he couldn’t repair the refrigerator because Sears no longer carries parts for that model. Knowing this, Sears should have never sent a technician in the first place, as they were already aware of the refrigerator model being diagnosed. The right thing to do would have been to contact me beforehand to let me know that the model can no longer be repaired. This would have saved both time and money.

(Translated by Google) Too long a wait for nothing. You make an appointment and they don't show up, they leave you waiting all day and they don't even call to let you know they won't be coming. You only talk to recordings. Worst guarantee in the world. (Original) Demasiado tiempo de espera para nada, haces cita y no llegan te dejan todo el dia esperando y ni tan siquiera te llaman para avisar no vendran, solo hablas con grabadoras, peor garantia del mundo

(Translated by Google) The technician arrived, and I explained that the refrigerator wasn't making ice or draining water. He tilted the refrigerator forward and said the drain hose was plastic and that when the refrigerator was tilted backward, it bent, preventing water from draining. I asked if he would repair it or replace the hose, but he only recommended replacing it; he refused to do it himself. They charged $135 just for them to say the hose needed replacing, and the technician didn't even do it. The employee was quite arrogant. I don't recommend this service because he didn't solve my problem. (Original) El técnico llego se le explicó que la nevera no hacia hielo ni tiraba agua, echo la nevera hacia el frente y dijo que la manga que tenia era de plastico y que cuando se ponia la nevera hacia atras se doblaba y eso no permitía que el agua pasara. Le pregunté si el lo reparaba o cambiaba la manga la cual el solo hizo la recomendación de cambiar la manga el no quiso cambiarla. Cobraron $135 dolares solo para que dijeran que habia que cambiar la manga y el técnico no la cambió. El empleado fue bastante arrogante, no recomiendo el servicio porque no me resolvió el problema.