Plaza Carolina Station Reviews

Very professional yet friendly and courteous. Quick to diagnose and solve the problem.

Three technicians to determine, repair and solve the problem of my refrigerator. Wrong compressor. Peter's Principle. What is going to be wrong will be wrong. Regret bought the refrigerator at a Sears Outlet. They used to be proud of their product. I do have a dryer with more than 20 years of service.

(Translated by Google) At 90℅ the appointment takes place. I have been using the service for more than 15 years and until this year I have always been satisfied. The exception was this month, I filed the corresponding complaint, I am waiting for it to be resolved satisfactorily as on previous occasions. If not, I will cancel the contracts since for me it is the beginning of the decline of this program. (Original) El 90℅ se lleva a cabo la cita. Llevo más de 15 años con el servicio y hasta este año siempre ha sido satisfecho. La excepción ha sido en este mes, hice la querella correspondiente, estoy en espera se pueda resolver satisfactoriamente como en ocasiones anteriores. De no ser así cancelare los contratos ya que para mi es el principio del decaimiento de este programa.

The good - making the appt was easy online. many confirmations received. tech showed up on time. did the work. The bad - we had already determined that the dyer needed a new belt. it was all open and ready for a new one. took 9 minutes to change. The charge for the belt was OK, but the labor was twice as much as I expected. I thought it was an error. but at that point I had no choice. I was in it for the basic service call already, so felt i had to continue. Try to get an estimate or use another company. i probably will not use them again. The amount was generated by his system, so there was no room for negotiation.

Repair not complete.

(Translated by Google) Too much waiting time for nothing, you make an appointment and they don't arrive, they leave you waiting all day and they don't even call you to let you know they won't come, you only talk with recorders, worst guarantee in the world (Original) Demasiado tiempo de espera para nada, haces cita y no llegan te dejan todo el dia esperando y ni tan siquiera te llaman para avisar no vendran, solo hablas con grabadoras, peor garantia del mundo

(Translated by Google) The technician arrived and was explained that the refrigerator did not make ice or throw water, he moved the refrigerator towards the front and said that the sleeve it had was plastic and that when the refrigerator was placed backwards it would bend and that would not allow the water to pass through. I asked him if he would repair it or change the sleeve, which he only made the recommendation to change the sleeve, he did not want to change it. They charged $135 dollars only to be told that the sleeve had to be changed and the technician did not change it. The employee was quite arrogant, I do not recommend the service because it did not solve my problem. (Original) El técnico llego se le explicó que la nevera no hacia hielo ni tiraba agua, echo la nevera hacia el frente y dijo que la manga que tenia era de plastico y que cuando se ponia la nevera hacia atras se doblaba y eso no permitía que el agua pasara. Le pregunté si el lo reparaba o cambiaba la manga la cual el solo hizo la recomendación de cambiar la manga el no quiso cambiarla. Cobraron $135 dolares solo para que dijeran que habia que cambiar la manga y el técnico no la cambió. El empleado fue bastante arrogante, no recomiendo el servicio porque no me resolvió el problema.