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2899 Whiteford Rd Reviews
Read reviews from customers who used our services at 2899 Whiteford Rd
Total reviews
248
Average Rating
4.7/5
No communication
Jeff left without talking to me. I was upstairs getting changed for a work event. I saw him leave on my ring camera. I went to check on my dishwasher and it still did not work. I don't know what his assessment was or if that was the end of the service call. I have no clue what the plan is or if there is even a plan. I'm so confused.
Rebekah H,
York, PACustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1737066648088
Scam. Dude seen it said was electrical issue & left.
Scam. Dude seen it had no power said was electrical issue and left charging me still. He was here for 3 mins. I Literally said on the work order it had no power. Why even take it
David W,
Felton, PACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1735343892004
Service
He showed up took one look at my machine and said that he doesnt work on that brand, took the parts and left. He was nice but Ive waited a week for service since parts had to be ordered which we correct but not I am stuck as no one fixed by machine
Michael D,
York, PACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1727731786190
Dishwasher repair
I did not appreciate having a 13 hour window of when they would show up. Also the dishwasher was never secured back to the counter nor was the insulation put back on. We also were just told when the appointment was and I had to change it, then they never scheduled a tech to come to the house.
Diane C,
York, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1697305901060
The problem continues
Douglas arrived in good order and was polite. He had difficulty accessing diagnostic codes and was unable to erase previous diagnostic codes due to limitations of the washer. The difficulty was that the washer has a locked door at the end of the casual and whitest of whites cycles. The problem persists. Douglas stated that he was not able to stay the 54 minutes needed to cycle the casual cycle. Also when he was on his way over I offered to begin the cycle so that it would display once he got here but he told me not to do so. The washer continues to have its door locked at the end of the normal cycle. The problem has not been resolved.
Stephen Y,
York, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696712930133
If I could only give 0 stars...
The tech was rude, complained about his knees and other physical issues while he was here. He left trash all over my basement. He never reattached the light inside the dryer so that is still not working. Since then the appointment to fix his error has been rescheduled 4 times. This man is not who you want as the face of the company.
K,
York, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695936938228
Refrigerator repair
I was not happy with the service. I feel the work I had done did not match up with the price. The technition was nice but unprepaired. I had to give him tools to use plus he didn't have equipment to finish the job
Frank S,
York, PACustomer service response - Frank, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692998932796
Won't use Sears Ever Again
No one showed up on scheduled day. Showed up late second day. Left all my frozen foods on the counter and didn't put them away when I declined further service which would take an additional seven days to get parts. Made inappropriate remarks about the call center workers who handled the scheduling. The only reason this gets one star is he was nice to my dog.
Lisa G,
West York, PACustomer service response - Lisa, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691864110678