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88 Wyoming Valley Mall Rr115 Reviews
Read reviews from customers who used our services at 88 Wyoming Valley Mall Rr115
Total reviews
559
Average Rating
4.9/5
Estimate
Parts was not available for the machine. Waste of money
Vasantlal S,
Wilkes Barre, PACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765579522199
Terrible
Whilst the technician was polite and respectful, the appliance still is not operating correctly. This has been over a month and I am unable to store prescription medication in addition to food. I don't understand why this cannot be resolved.
Sean J,
Clarks Summit, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1763774769508
bad customer service
He didn't do anything; he saw the fridge and just left then said he will write a report that he can work on it.
Vincente S,
Wilkes Barre, PACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1754948799410
Fridge doesn't work properly
I give it one star because I paid so much money to have my refrigerator cooled and after a week the refrigerator was frozen all up, vegetables, milk, everything and I called to report it and it turns out that I have to pay again for them to check something they did wrong, they tell me that it counts as a guarantee and that they will discount 25% of the work they do, when they are not supposed to charge me anything because it was something wrong that they did, because when they went to check the refrigerator they gave me the complete diagnosis and I paid for that and for the fix and now I have to pay for another diagnosis? Please ask to speak immediately with the head of the company
Olga C,
Dunmore, PACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1746573813172
Did not fix the problem
Still not working right thru the fill cycle, so still not working right
Angela P,
Noxen, PACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1738637224593
EXTREMELY DISAPPOINTED
Technician was great. When I called to schedule the appointment I specifically asked what payment would be required IF the dryer could not be fixed. I was told that the techs have all parts needed and that the dryer could 100% be fixed. That was not the case and I was on the hook to pay for a service visit that left me in the same situation as I was before it. Now I have to pay for a new dryer AND a service visit. If my question had been answered truthfully during the call, I would likely not have proceeded with the visit. This manipulation and false information is unacceptable. I am providing feedback in this form to give your team an opportunity to rectify a disgraceful situation. I asked a straightforward question and was lied to. Please contact me to share how your team plans to make this right. Caitlin
Caitlin M,
Lake Ariel, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1728339709566
Refrigerator 'non' repair or even assessment
First he said he was afraid of dogs through the door so I put them outside. The he came in said he had asthma & could not stay. Should be something he makes his employer aware of.
Kathleen H,
Plains, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724716650259
Washer repair
I already knew what was wrong with the washer. The labor price was outrageous, as usual he didn't have parts on his truck.
Susan M,
Scranton, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707958052403
1
Not good! He didn't even take his tools. Out Like other sears guys would.to look at stuff to see if there was a problem.with our refrigerator! so I am not happy! With today service! And I have been a customer with Sears my whole life!!
Harold W,
Dupont, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695936965346