88 WYOMING VALLEY MALL RR115 REPAIR REVIEWS
All reviews are from verified customers of Sears Home Services
Excellent service tech
When George was at our home he took the time to explain everything to the wife and I about our appliances and what he was doing. I highly recommend him for any service work to be done on appliances.
Donald D, Moscow, PA
Work on dishwasher
This serviceman did his job very efficiently. He arrived in a timely manner and was very pleasant to work with.
James C, Scranton, PA
Samilynn P, West Pittston, PA
Excellent service and personality
Maria R, Gouldsboro, PA
David was here before 8 AM. So he was on time. Clean, curtious, polite, and efficent
William G, Dunmore, PA
Very personable, friendly, professional and swift service. Hopefully his work works.
Sean\ J, S Abingtn Twp, PA
Very nice personality and talented and knowledgeable about this line of work.
Brent M, Mountain Top, PA
From appointment time changes to appliance testing, Dave was on top of making sure communicating was a top priority. He was very thorough and patient with walking both myself and his trainee through the process of fixing my washer by explaining how he tested the machine to detect the problems. He was even able to fix a problem that the prior serviceman left behind. Based on this service alone, I'd recommend this company for repairs in a heart beat.
Rayven K, Avoca, PA
Went above and beyond
Words cannot describe how grateful I am that Shane was my technician. Overall I had a difficult experience with Sears. Your company makes it nearly impossible to receive satisfaction. Shane came to my rescue. He repeatedly followed up and interceded with managers at Sears to get me a new dryer. He followed our claim for five weeks and helped me navigate your very difficult often impossible phone system. I have more patience than most I am an educated woman. Without Shane this outcome would not be possible. He renewed my faith in service delivery. Your company should have Shane instruct others on customer service.
Mary C, Lake Winola, PA
Friendly, professional, and fast
David, dispatched by A&E Factory Service for our dishwasher warranty work, truly exceeded expectations. His punctuality was top-notch, calling 30 minutes ahead and arriving precisely when expected. Despite our limited knowledge of dishwashers, David effortlessly understood the issue based on our description. Impressively, he had all necessary parts on his vehicle, saving us from the worry and wait of ordering parts. David's friendly and professional demeanor was a breath of fresh air. His efficiency shone through as he completed the repair within 45 minutes, leaving our kitchen as it was and our dishwasher in perfect working order. In conclusion, David's service through A&E Factory Service was exemplary, combining expertise, efficiency, and excellent customer service. If you need warranty work on your appliances, we highly recommend asking for David. Five stars well deserved!
Michael W, Prompton, PA
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