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1259 Whitehall Mall Reviews
Read reviews from customers who used our services at 1259 Whitehall Mall
Total reviews
229
Average Rating
4.6/5
Patricia M,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1753066843467
He was knowledgeable, pleasant and very helpful!
Martha M,
Customer service response - Thank you for your positive feedback, Martha! We're glad to hear our technician was knowledgeable, pleasant, and helpful.
Sears Home Services on 1752808211156
Daniel S,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1752458265195
My technician was very polite and efficient. She also showed me how to drain the washer should I ever experience this problem again.
Phylliss W,
Customer service response - Thank you for your positive feedback, Phylliss! We're glad to hear your technician was polite, efficient, and provided helpful guidance with your washer.
Sears Home Services on 1752018147786
Technician was very efficient as he fixed the problem in 10 minutes. The AI (non-human) system to book appointments is TERRIBLE. I had two other appointments cancelled half way through g the scheduled day before this technician showed up as scheduled. Your system used to be very good, it is now an abomination and a waste of the customer's time in waiting for a tech is subsequently canceled.
David B,
Customer service response - Thank you for your feedback, David. We're glad to hear the technician was efficient, and we apologize for the inconvenience with the appointment system.
Sears Home Services on 1751503432744
Lori was a stellar technician, great service!
Zach N,
Customer service response - Thank you for your positive feedback, Zach! We're glad to hear Lori provided stellar service.
Sears Home Services on 1751329920118
I had another company out that had a 4.9 star rating to fix a washer. I gave the make, model number and error code prior to the appt. The guy showed up, never text prior, he opened the door, shook the drum and I was charged $150 diagnostic fee (all of 2 min) Not once did he turn the washer on or open any panel. He told me the part I needed will be hard to get because the company is out of business and they no longer make it but will let the company know and get back to me. 2 days later still no call so I looked up and found that sears who I was told is out of business still had service. I got an appt the same day, the tech who was super nice texted prior to showing up and 30 min later my washer was fixed. He told me the brand was not discontinued and he had the part that was supposedly hard to find on his truck. I highly recommend this company, don’t just go by the star ratings because this company should be a 5 and the other a 1.
Tracey S,
Customer service response - Thank you for your positive feedback, Tracey! We're glad to hear our technician provided prompt and effective service, and we appreciate your recommendation.
Sears Home Services on 1750981081812
Lori always is pleasant, on time, and knows exactly how to repair my appliance!
Donna S,
Customer service response - Thank you for your positive feedback, Donna! We're glad to hear Lori is consistently pleasant, punctual, and knowledgeable in repairing your appliance.
Sears Home Services on 1750897665373
Lori was awesome! Professional and was able to find and fix the issue with my dryer very quickly!
Michael S,
Customer service response - Thank you for your positive feedback, Michael! We're glad to hear Lori was professional and quickly resolved the issue with your dryer.
Sears Home Services on 1750726659032
Did a great job
Jacob A,
Customer service response - Thank you for your positive feedback, Jacob! We're glad to hear you were satisfied with the job done.
Sears Home Services on 1750374875295
