1259 Whitehall Mall Reviews

They need to give out the techs number to the customer to see how far they are and give accurate est arrival time I was told they were coming from 1:30 to 2:23 and it was 3p and still nothing. People have other things to do then to sit around and wait on someone to come past the time

Wow did AI mess this up!!! Put a human back to work One person could’ve done both calls. Now I’m stuck waiting

The repair people are GREAT The method of taking the appointmentbNOT SO GREAT

The replacement for the almost new (under 1 year) control board of my father’s Kenmore washer cost more than the washer itself. It would be cheaper to buy a new washer than to fix this one. Luckily, the machine is still useable (we just need to unplug when the cycle is done) so we did not have the repairs made. Unfortunately, my father didn’t send in the warranty that could’ve saved the $130 cost for the visit, but putting that aside, the quote we received was ridiculous. Be prepared for outrageous quotes and upselling of various warranties. The technician was very friendly, just doing his job. We’re definitely not using this service again and will not be purchasing Kenmore products. (This is one of the few times I’ve left a negative review for a company but I felt it was important to share my experience with others)

The ice maker was not functioning, and a technician came out to replace a part. However, he left the refrigerator in unacceptable condition. The seams were sticking out, exposing the rubber, and the sides were not flush with the frame. It was extremely difficult to reach Sears Home Protection Services to speak with a live representative and have someone return to properly repair these issues. I am very frustrated with both Sears and the poor quality of service I received. I have tried several numbers and methods and yet I still cannot reach a live agent to remedy this issue.

Absolute waste of time. Gave 3 hour window for service and showed up 5 min before end of window at 5pm. Technicians clearly wanted no part of being here and wanted to end their day. They were also incompetent - had a picture of the error message and we had bought the part required ahead of time. Refused to repair unless we bought the EXACT SAME PART but with a warranty through them. This is a SCAM. When tried to contact customer service do not have any live representatives and no resolution can be reached. DO NOT CONTACT THEM FOR SERVICE.

Kenneth was fine! The rest of your service is subpar! I was jerked around for 5 months, constant emails about parts delayed, service date changed! I called and finally got a human being to speak with (Augustus) who was of no help whatsoever! I told him I had to purchase a new oven and wanted to speak with a supervisor, was told there was none, asked for someone to call me, told no one would! Canceled the service ticket and was still bombarded by emails stating parts and service date delayed. Your AI service is abominable! According to my agreement, I believe I should be compensated for the price of my new oven! Three major holidays came and went and if I had not purchased a new oven I would not have been able to have my family for our meals as I am the family matriarch and prepare meals for 15 people! I most definitely will NOT ever recommend your company to anyone and if I could, I would rate you with negative stars!

Outrageous expensive service. A half hour to replace a ten dollar switch was $386. Look for someone else.

Steven was great. Should have just bought a new washer. $600+ is criminal. Unfortunately, you can’t give zero stars. Never again!!!