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1259 Whitehall Mall Reviews
Read reviews from customers who used our services at 1259 Whitehall Mall
Total reviews
229
Average Rating
4.6/5
Quick and had the part in truck
Arthur D,
Customer service response - Thank you for your feedback, Arthur! We're glad to hear our service was quick and that the part was readily available.
Sears Home Services on 1752193069208
Technician appeared very knowledgeable but conveyed little sympathy upon saying “apart unavailable but still you must pay visit.” Your system needs to assess people in advance. If they have an old appliance like I do, they need to say “probably parts not available.”
Margaret B,
Customer service response - Thank you for your feedback, Margaret. We're glad to hear the technician was knowledgeable, and we apologize for the inconvenience regarding the part availability.
Sears Home Services on 1752194298447
Joan D,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1729214660882
Kenneth was great. Knowledgeable, courteous, efficient. One star off because pricing (which the technician has no control over) was high. $380 labor for a 10-minute diagnosis and less than an hour for the repair.
Damon N,
Customer service response - Thank you for your feedback, Damon. We're glad to hear Kenneth provided excellent service, and we appreciate your input on pricing.
Sears Home Services on 1727237670770
G N,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1720776409275
They need to give out the techs number to the customer to see how far they are and give accurate est arrival time I was told they were coming from 1:30 to 2:23 and it was 3p and still nothing. People have other things to do then to sit around and wait on someone to come past the time
Ricky S,
Customer service response - We apologize for the inconvenience with the arrival time, Ricky. Thank you for your feedback, and we'll work on improving our scheduling and communication.
Sears Home Services on 1772155905067
Wow did AI mess this up!!! Put a human back to work One person could’ve done both calls. Now I’m stuck waiting
Brenda B,
Customer service response - We're sorry for the inconvenience caused by the AI system, Brenda. We appreciate your feedback and will work on improving our scheduling process.
Sears Home Services on 1760655682167
The repair people are GREAT The method of taking the appointmentbNOT SO GREAT
Brenda B,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1760655803911
Michael C,
Customer service response - Michael, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1719792706117
The replacement for the almost new (under 1 year) control board of my father’s Kenmore washer cost more than the washer itself. It would be cheaper to buy a new washer than to fix this one. Luckily, the machine is still useable (we just need to unplug when the cycle is done) so we did not have the repairs made. Unfortunately, my father didn’t send in the warranty that could’ve saved the $130 cost for the visit, but putting that aside, the quote we received was ridiculous. Be prepared for outrageous quotes and upselling of various warranties. The technician was very friendly, just doing his job. We’re definitely not using this service again and will not be purchasing Kenmore products. (This is one of the few times I’ve left a negative review for a company but I felt it was important to share my experience with others)
coco L,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1777941658825
