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1259 Whitehall Mall Reviews
Read reviews from customers who used our services at 1259 Whitehall Mall
Total reviews
229
Average Rating
4.6/5
Everything was still dirty and the mold and mildew is still exactly how it was before they got here. They didn’t stand by there word of cleaning. Don’t waste your money you are better off doing it yourself. If I could give no stars I would.
Melissa L,
Customer service response - We apologize for the trouble you've faced, Melissa. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1731251500542
The one star is for the same-day service (10/29). Beyond that, this was a waste of $140. The technician came out, diagnosed a broken heating element, said he did not have the part, and did not provide an estimate or any sort of quote for actually fixing the broken part. In other words, because he did not have the part, he was content collecting $140 and heading on his way with no additional support or a quote for obtaining the part and doing the installation at a later date. When I called the Customer Service number, I was offered 10% off a future service, and--even though we already know the problem (a broken heating element)--they could not give me a quote over the phone. They could not connect me to the technician. They could not connect me to the Whitehall PA Sears office. They only said I would have to restart the entire scheduling process as a new service request, have a technician come out (for another $140), and tell me (again) that it is a broken heating element. Only then would I (supposedly) be able to get a quote for the cost of the broken heating element. This very well could be a scam. Beware and do not call Sears Home Services if you value your time and money.
Sara I,
Customer service response - We're really sorry to hear about your experience, Sara. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1730262694959
Wrong technician. Not central air. Claim was for an In-wall Freidrich air-conditioner.Choice home warranty hired the wrong company for this product.
Anita M,
Customer service response - We apologize for the trouble you've faced, Anita. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1726023551866
Dear Google please update your website it says still you know it says it still shows the business hours and the busy hours please update it that it's like the Kmart one and says permanently closed it looks like it's in a confused people okay
I'm N,
The technician never came or called or texted. I was at home all day waiting. I was not fair.
Nana Y,
Customer service response - We're really sorry to hear about your experience, Nana. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1723083125953
Karen L,
Customer service response - Karen, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1722176521759
John B,
Customer service response - We are truly sorry to hear about your experience. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please contact us directly at Facebook.com/SearshomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right in the future.
Sears Home Services on 1709052885079
