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985 Paoli Pike Reviews
Read reviews from customers who used our services at 985 Paoli Pike
Total reviews
76
Average Rating
4.6/5
Great job!
Brenda J,
Customer service response - Thank you for your positive review! We appreciate your feedback and are glad to hear that you were satisfied with our service.
Sears Home Services on 1707459506519
Thought the repair went very smoothly. Our tech, Dean, was efficient and helpful; ended up fixing our dryer on the first visit and thought this was all accomplished at a fair price!
____,
Ramnath M,
Chris M,
They were able to service only one heater as they did not have the work order for the others. We have had Sears Warranty for a long time, and when making the appointment they should have known we had multiple heaters. Dont expect the customer to know that separate work orders need to be made for each heater. Very disappointing.
U (,
Essau was very knowledgeable, friendly, and a good listener.
Mark S,
Technician was excellent. Job was done quickly and efficiently . Scheduling was terrible. Window was 8:00 am to noon. Arrived at 3:05 pm. No notices provided during the day. Even with given window, we were number seven on the assigned list - not the technician’s fault.
Thomas W,
Customer service response - We apologize for the scheduling issues, Thomas, and appreciate your patience. Thank you for your feedback and for acknowledging the excellent work of our technician.
Sears Home Services on 1738281868137
Service technician was very nice and professional however not happy for being charged so much for a 10 minute fix.
M C,
Customer service response - We apologize for any inconvenience this may have caused. Thank you for your feedback, we appreciate your review.
Sears Home Services on 1710128204380
DO NOT USE THIS SERVICE!!! First of all, the entire phonetree was AI, and constantly cutting me off. The IRL location for this store doesn't exist, it's just the Target in West Goshen. I asked for a repair person to come out during the morning, and they sent someone out at 3:30 pm while I was at work. The individual came, pressured my roommate to pay for everything up front, and charged us nearly $900 for just coming out. No services were delivered. I asked for an itemized receipt and received none despite being assured one would arrive. This place is a scam, and every good review here is either lying or scammed as well. Never call these people.
we S,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1785118629616
Repair technician was great, 5 stars for him. The Sears Protect automated phone system a completely different story. There are not enough words to explain how completely frustrated I am with that. I have complained numerous times without a single call from anyone to apologize, to show empathy or even to prove me wrong. Therefore, for customer service I must rate 1 star. I would say 0 if I could.
Jo I,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1779754924798
