985 Paoli Pike Reviews
Showing most recent reviews from verified customers of Sears Home Services
Judith B
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on January 23, 2024
Brenda J
Great job!
Customer service response - Thank you for your positive review! We appreciate your feedback and are glad to hear that you were satisfied with our service.
Sears Home Services on February 09, 2024
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Thought the repair went very smoothly. Our tech, Dean, was efficient and helpful; ended up fixing our dryer on the first visit and thought this was all accomplished at a fair price!
Ramnath M
Chris M
U (
They were able to service only one heater as they did not have the work order for the others. We have had Sears Warranty for a long time, and when making the appointment they should have known we had multiple heaters. Dont expect the customer to know that separate work orders need to be made for each heater. Very disappointing.
Mark S
Essau was very knowledgeable, friendly, and a good listener.
Thomas W
Technician was excellent. Job was done quickly and efficiently . Scheduling was terrible. Window was 8:00 am to noon. Arrived at 3:05 pm. No notices provided during the day. Even with given window, we were number seven on the assigned list - not the technician’s fault.
Customer service response - We apologize for the scheduling issues, Thomas, and appreciate your patience. Thank you for your feedback and for acknowledging the excellent work of our technician.
Sears Home Services on January 30, 2025
M C
Service technician was very nice and professional however not happy for being charged so much for a 10 minute fix.
Customer service response - We apologize for any inconvenience this may have caused. Thank you for your feedback, we appreciate your review.
Sears Home Services on March 10, 2024
Dave Y
No repair was done, I was told by the repairman that he did not work on ranges my size (48”)!
Customer service response - We apologize for the trouble you've faced, Dave. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 23, 2025
