1500 W Chestnut St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Drew was very personable and informative.
Drew came and examined my machine found the problem. I decided that it would be too expensive to repair verses age of machine.
John T Sondra Trainer, Houston, PA
Dryer repair
Charles did an excellent job, very knowledgeable and informative. ~ Two months ago you sent a non-Sears service tech for the repair, he was supposed to order parts that for the dryer, never received parts and the repair service quit returning my calls. Suggest using only Sears techs.
George T, Washington, PA
Service
Technician was very helpful and professional. I would recommend him and Sears Home Services to everyone I know.
Michael H, Washington, PA
Washer repair
Did not tighten water hookups fully and we ended up having water leaking down into our basement and under the flooring under the washer. Thankfully, although after the whole day of it leaking, my husband needed to go to the basement and saw all the water on the floor- and items that were not water resistant. When I called the sears # they told me to call the warranty and they couldn't do anything. No apology or sorry given. Also, the first scheduled day they never showed up and someone called at approximately 455pm to tell us. A whole day taken off work for nothing. Understandable that things happen but better communication would have been appreciated. Thankfully the washer is working but it took longer than expected.
Jonette M, Marianna, PA
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 11, 2024
Dishwasher is still not fixed.
It has taken 2 1/2 months to get my dishwasher fixed after the parts were delivered to my house. My husband and myself had to take off work on four different occasions only to have the repair tech not show each time. The only communication we would receive was a text that the appointment has been rescheduled. Last week we finally had someone come to fix the dishwasher. Unfortunately, the new parts did not fix the dishwasher and when the dishwasher is running it smells like something is burning. This is also the 3rd appliance repair request in the last 8 months that the same thing happened. This warranty program is a rip off. I have never been more disappointed and frustrated with a service and company as I am with sears and cinch.
Kerri D, Washington, PA
Customer service response - Dear Kerri thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 30, 2024
Tech never tested , said it was done, took payment and left
The problem was never fixed. Tech left without testing the issue. When I ran the washer after, the same issue is occurring.
Lee T, Washington, PA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 02, 2023
