400 N Best Ave Reviews

It is impossible to speak to a live person. They let their AI virtual agent handle everything. The AI agent doesn't understand how to deal with sensitive.Situations.

Horrible experience Technician was rude and very unprofessional. His remarks were degrading and on called for. Never want to see him again ; on any of my future service calls.

Overpriced, unprofessional, and overall no longer worth the time. Came out for my Kenmore Refrigerator no longer cooling. The technician (Thomas U) came out on time and was very unprofessional. The whole time he was condescending to my family and complaining about the installation and the hookup we had. Was not very clear about what he was asking for signatures and just kept mentioning about a “short”. After finally putting together the quote we found out it was FAR more expensive to repair than to just buy a new one. He then proceeded to try to insist on what I need to buy and that the water hookup (installed by Sears Home Services) is not good enough and that the new fridges are “flammable” to try to force me to repair the existing unit. Additionally, there is no reason to be telling people about other customers private calls that he did in a week prior and bragging about being a supervisor when you have little to no customer service skills. Finally, he was dragging the products sold by Sears through the mud about how they were not good products and had a lot of problems. I used to trust Sears Home Services for my appliance repairs but the quality has gone downhill just like the rest of the Sears brand.

The gentlemen they sent was wonderful and very courteous. However Sears has lost my business. Last time I had a service call I had two appliances worked on for comparatively same work, grand total bill was a little over $300. This call, for something as simple as replacing a heating element = $500! Replacing the dryer with the exact model is $500.

Complete ripoff. They quoted $1,115 to repair a dishwasher that probably didn't even cost that much! One part was quoted at $439 when it listed on the Sears Parts Direct website for $235 ($185 at HNKParts). I replaced the part in two hours with no experience - their labor charge was $380!

Horrible. Dude came to my house, said nothing he could do, then charged me 140 bucks for a diagnostic fee. Also cut a hole in the stove insulation for no reason and cause more damage to the appliances. Horrible.