344 Stroud Mall Ste 600 Reviews

I have used Sears service and repair for over 35 years. I feel like they listen to my concerns and my needs and wants with each product I have ever brought. From snow blower to lawn mowers and other products. I am a true believer in Sears products.

5 stars

Very friendly and professional but the washing machine still leaks.

The service technician was polite and kind, but the initial problem still hasn't been solved. Not all of the parts needed to correct the problem have been ordered. This simple repair has been going on for weeks.

Service guy was good but nothing was done for my furnace maintenance

Absolutely Useless Service – Worst Experience Ever This is by far the worst service experience I have ever had. I have been trying to get my LG front-load washer repaired since October in the Poconos area, and after four months, Sears Home Services has done absolutely NOTHING. Technicians either never show up or cancel at the last minute without warning. Appointment after appointment wasted. No respect for customers’ time, no accountability, no professionalism. Trying to contact Sears is a complete joke. You cannot reach a real human being, only useless AI and automated messages that lead nowhere. LG claims their hands are tied, which makes this entire setup even more ridiculous. Four months without a washer and still no solution. This company is clearly incapable of providing basic repair services. If you value your time, your sanity, or your appliances — STAY FAR AWAY FROM SEARS HOME SERVICES.