344 Stroud Mall Ste 600 Reviews

The repair itself was great. The delay in getting here could have been avoided. They ordered parts from Amazon and were notified when the parts arrived but were looking for me to call them. They charged me 300% over what they paid to Amazon for the parts and of course the labor. Its theft I am currently waiting for a response from their billing department.

I had a problem with my Sears Kenmore gas range. The bottom gas burner in the oven would not light. I know a little about electronics and mechanics so I checked it out and it appeared that the igniter for the gas valve was weak and would not trigger the gas valve to open. I contemplated fixing it myself but decided to arrange for Sears to repair it. I indicated on the appointment form what the problem was. The diagnostic fee was $140.00 and would be wavered if I decided to use that service to repair. Fair enough. When the Tech arrived, he looked at the igniter element and said that it was weak and needed to be replaced. Same diagnosis I made. He then told me that the part was $80 and the labor cost was $350 to replace it for a total cost of $455.00. This is a 15-minute job with removing the old ignitor, re-connecting two wires and removing and replacing a few screws. The part sells on the Sears parts website for $33.32 and they were charging me $80.00. The labor charge of $350.00 for 15 minutes work was outrageous. Unfortunately, we needed the oven that evening to start cooking for some guests coming over and I really didn’t have an option but to pay for the $450. Before booking the appointment, I had tried to get an estimate from Sears, approximately what it would cost to replace the Igniter. There is no way to know ahead of time what your labor cost will be for a particular repair and there’s no way to know if you’re being charged a fair price for labor or you’re getting ripped off. there are no published rates for repairs. You can’t talk to any individual ahead of time to get any information. Everything is done through computers even the phone conversations are computer generated. You’re better off contacting a local appliance repair service and talk to the repair tech. Stay away from Sears appliance repair services. Followup: Spent 1/2 hour trying to contact someone on the website and 800 number. You cant talk to anyone and there were no options to resolve my issue. If Sears was serious about assisting me they can check the service order number (230176630) and get back to me.

My service technician was great, but Sears is a terrible company to deal with. I ended up having to take THREE days off work because they rescheduled without notifying me. Not at all happy about that.

He didn't fix the problem. Dishwasher did not work that evening.

I was charged over $300 for a repair the took 44 minutes. This is outrageous

Not helpful. This company is impossible to get a hold of unless you schedule an appointment online. The Service agent Lavar showed up and told us that he didn't have the tool to fix our refrigerator, then he proceeded to require that we pay for him showing up. This same problem was "fixed" by another agent two months ago, but there is no way of reaching this company to act on the warranty. Do not recommend this service for any reason.

Tech Lavar didn’t even show up to do the work but charged my insurance. He lied.

Horrible! Technician never showed up. No call no show.

I left the job without completing the job. Send me to buy filterette and csme back they are gone

I needed a new handle for my dishwasher, he did not put a new one on, I can feel the spring is not working on it. it feels the same as it did before. he did not maintain or clean it at all, I was charged 179.00. .It was A and E truck.. did not see the name sears anywhere.