2999 E College Ave Reviews

Michael demonstrates good communication skills as well as a wealth of knowledge about the repairs needed to be made. He showed up earlier than anticipated, saw the problem, saw that the part that had been mailed out was lost in the mail and was able to make the repair and file a claim for the loss of income for the replacement part he provided. He was fast and efficient and friendly to boot!

Lester did a great; job; He is thorough, courteous and an all around wonderful human being; I highly recommend him without reservation.

No real people to speak with just an ai voice

Never use, horrible customer service. Scheduled date on me way out, then canceled late on day-of. Then tried to reschedule me another 2 weeks further out that I can’t go without appliance for. And has a useless AI bot as only option for customer service, won’t make it right. you’ve been warned.

4 times and washer is still not working. Still getting the same error codes

I have had to arrange to be home 6 different days in order to have my refrigerator repaired. A 9 hour arrival window is unreasonable. The updates are not accurate and when the repair person does show up they are unapologetic to the lack of customer service. And there is no way to communicate with a live person through the portal.

Technician came out first time and said he needed to order a part. Waited three weeks and he came back with no part and we found that he forgot to order it. He came out a third time and said it was fixed, but it isn't. After 24 hours the fridge and freezer are sitting at 65+ degrees. Someone from Electrolux said Sears would escalate and call me but I've heard nothing from them. Now, it looks like we need to wait another week for them to come out again. Over six weeks of no refrigerator. Worst repair experience I've ever had. Use this company at your own peril. UPDATE: Technician came back out and said it needs a new compressor. Said he couldn't order unless he charged us $1,300 even though it was misdiagnosed the first time. He said we needed to call Electrolux. They said they had already paid Sears a fixed rate to fix it. So, they told me to call Home Depot. So, after two months neither company wants to move forward to fix my fridge under warranty. Learn from my cautionary tale.

I tried to get them to come out to fix my dishwasher. I scheduled appointments on three different days. They tell you that your appointment is between 8 am and 5 pm on the day you scheduled the appointment, so you wait around all day as they keep hanging their estimated time. On my third day of waiting, they finally said a technician was on his way, but after several hours he still is not here. I tried to call to see what was going on and they just have automated systems that don’t have any way to get to a human to find out what is going on. I’m guessing you need to have the home warranty service that they offer to actually get someone to come out and fix your appliance. This whole experience was terrible. I called multiple numbers that I found for them (870)953-2094, 1-800-469-4663, and (814)240-2966, all of them brought me back to the same bad automated system. The chatbot feature on their site was equally useless.