2999 E College Ave Reviews

on time prompt service

Fantastic service! Bob was quick to diagnose what was wrong, and fixed our washer quickly. Thanks so much!

Michael demonstrates good communication skills as well as a wealth of knowledge about the repairs needed to be made. He showed up earlier than anticipated, saw the problem, saw that the part that had been mailed out was lost in the mail and was able to make the repair and file a claim for the loss of income for the replacement part he provided. He was fast and efficient and friendly to boot!

Lester did a great; job; He is thorough, courteous and an all around wonderful human being; I highly recommend him without reservation.

I tried to get them to come out to fix my dishwasher. I scheduled appointments on three different days. They tell you that your appointment is between 8 am and 5 pm on the day you scheduled the appointment, so you wait around all day as they keep hanging their estimated time. On my third day of waiting, they finally said a technician was on his way, but after several hours he still is not here. I tried to call to see what was going on and they just have automated systems that don’t have any way to get to a human to find out what is going on. I’m guessing you need to have the home warranty service that they offer to actually get someone to come out and fix your appliance. This whole experience was terrible. I called multiple numbers that I found for them (870)953-2094, 1-800-469-4663, and (814)240-2966, all of them brought me back to the same bad automated system. The chatbot feature on their site was equally useless.

My son is trying to get there washer fix for a month. every time they say they are going to send someone they never show up and they never call to tell you that they’re not going to show up. Waiting for them all day. You got to pay them in Advance $800 which I think that’s not right. Because you can not get your money back they should fire the guy that are Contracted out to for there repairs..

This review is about the overall service, not any one technician. I waited all day and called multiple times on the day of my confirmed appointment. Nobody ever showed up and nobody contacted me despite promises every time I called. At 15 minutes before the scheduled close of the service I received a text message that the appointment was canceled. I was on the phone with a technician at the time and that person said somebody would call me within an hour. Nobody ever called. I was forced to reschedule my appointment. It is now the day of the appointment and I am having deja vu. It is 3 PM and nobody showed up yet. I called and was told I would receive a call back from the service person within an hour. Nobody called. They have already extracted over 600 dollars payment from me for the his repair which hasn't happened yet. They are unreliable and I will never use them again.

The tech that was sent out to look at my fridge completely misdiagnosed the issue and just told me to buy a new fridge. He told me that my fridge was not getting cold because of a broken damper door, which couldn't have been the issue since the fridge has its own evaporator coils and doesn't use a damper door.