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3819 N Susquehanna Trl Reviews
Read reviews from customers who used our services at 3819 N Susquehanna Trl
Total reviews
110
Average Rating
4.7/5
Jenn M,
Customer service response - Thanks for the great rating, Jenn! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1757379354046
Andrea R,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1727922278551
Overall a very positive experience with the technician. He was skilled and worked efficiently to fix the problem. I also appreciated the fact that the App helped us know when he would arrive. My only reason for 4 stars is the price that Sears charges: it’s a bit ridiculous! I do appreciate the technician’s efforts to lower the cost and offer a more affordable option.
Jolene N,
Customer service response - Thank you for acknowledging the efficiency and skill of our technician, as well as the convenience of our app. We're constantly reviewing our pricing to offer the best value to our customers, and we appreciate your feedback.
Sears Home Services on 1711686331822
The technician was a pleasant person to speak to and appeared to wany to help, but the issue with my refrigerator's freezer still exists. I'll be calling back today to have another sevice call scheduled. I was told simply, "We need to turn the freezer temperature past the recommended setting." I'm sorry I'm a 53 year old man. I had already attempted that. I agree with the assessment the freezer is attempting to work. The freezer fan does kick on but the freezer simply is not freezing food. It is essentially another smaller refrigerator. Again, Ethan was a very nice person, but the issue remains.
Joe O,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1772419820194
This place is a joke they only have robots working for them I don't recommend them
Dan,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1773100148783
Joshua, the repair technician from Sears/A&E Transform Services, is extremely unprofessional. He doesn’t show up for appointments and then marks the job as completed. This company is infuriating to deal with, but unfortunately my home warranty plan always assigns them as the first provider. I have to wait for them to cancel on me before anyone else can be assigned. Please get new service providers and fire Josh.
Sara I,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1763599197798
M C,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1754879882921
Brady has been here 3 times to fix refrigerator, it still doesn't work . It's been a month now.. communication sucks, there is no humans to talk to just a stupid AI operator
Greg S,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1745799565440
I can't rate they never came
Richie M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1721390493410
Was not satisfied at all with our last service call. Per your technician our d/w claim was denied w/ home warranty since it was determined non repairable due to a crack in the base. Poor evaluation, if d/w would have evaluated properly he would have found the same problem as we did which can be easily repaired. I have attached a photo to show. I feel like my $60 was charged to us unfairly. Crystal Deiterich
Crystal D,
Customer service response - Thank you for taking the time to bring this to our attention, Crystal. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1706709565310
