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1011 Scranton Carbondale Highway Reviews
Read reviews from customers who used our services at 1011 Scranton Carbondale Highway
Total reviews
162
Average Rating
4.8/5
Ron was friendly and was able to figure out the problem, fix it and suggest how to avoid it in the future. I thought the fee was high but I dont know what is normal.
Patricia V,
Customer service response - Thank you for your review, Patricia! We're glad to hear Ron was friendly and helpful, and we appreciate your feedback on the fee.
Sears Home Services on 1768441842806
Service was great, but please give an appointment window of time, not the whole day. 2 hours at most for people who work.
Tracey C,
Customer service response - Thank you for your review, Tracey! We're glad you found the service great and appreciate your feedback on appointment windows.
Sears Home Services on 1767921779625
Ron was very professional and did his best to solve the problem but unfortunately the problem is still unresolved. My appointment has been rescheduled three times and now I have an appointment for 5/21/2026. I hope this problem gets resolved soon. Thank you.
Dot M,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1753926369400
He was very knowledgeable and gave me a fair evaluation of the problem
Gail M,
Customer service response - Thank you for your review, Gail! We're glad to hear that our technician provided knowledgeable service and a fair evaluation of the problem.
Sears Home Services on 1751502012858
Fixed problem immediately very professional. Although his personality was just ok
Pat F,
Customer service response - Thank you for your review, Pat! We're glad to hear the problem was fixed immediately and professionally, and we appreciate your feedback on the technician's demeanor.
Sears Home Services on 1749741486831
I found Sears Appliance Repair for a GE I called because my refrigerator was making a squealing noise. David was nice but I wouldn't use your service again. It didn't make the noise while he was here so he told me my issue was "probably" a fan in the freezer and would be over $700 to fix. The "probably" was problematic for me. I also have an issue with GE knowing there is reoccurring problem with a fan and doesn't fix the issue. David told me he had 2 cases the same day for this fan and 1 the day before.
maria M,
Customer service response - We apologize for the uncertainty regarding your refrigerator issue, Maria. Thank you for your feedback, and we're glad David was nice during your service.
Sears Home Services on 1777137902704
Way over priced. Wanted to charge me 900 to repair the condenser fan in freezer. Part was 100$ repaired it in less than 30 min. Technician was professional
Robert L,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1776650571530
Would not recommend . Took 3 weeks and multiple reschedules to put a new igniter in oven . 3 weeks without an oven . On top of that price is well above the average for this repair . I thought the convenience of scheduling online would make this process easy and quick but was mistaken . When I tried calling I could not talk to anyone , all automated . And when I chatted online because that is the only way I could get through to someone I was told twice a supervisor would call me . No one has called . Would not recommend or use again .
Chris W,
Customer service response - We apologize for the trouble you've faced, Chris. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1730263617600
Spent most of his time on the phone either talking to another repairman who was having a problem or looking up what could be the matter with my refrigerator and then quoting me prices for parts. I could have done that myself on Google. Never even pulled the refrigerator out to see what could possibly be the issue.
Jeanne P,
Customer service response - We apologize for the trouble you've faced, Jeanne. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725588130200
I most certainly would have given the technician a good rating had the part that he stated he ordered was in fact the part that was necessary to fix the problem.. I have been waiting for at least a month for the repair work
paula K,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1722334190662
