1665 State Hill Rd Reviews

My technician was prompt, friendly and very detailed when explaining what was going on and my options.

Our tech was very personable and was efficient at the repair. The parts were sent directly to our house and arrived on time. If I'm nitpicking, I wish the Tech would have slowed down, but he did a fine job regardless.

Needed our dryer fixed, Sears came out the morning after I called and had the right parts to get it running in an hour. A little pricey but prompt.

Glen was great! Very knowledgeable and had the issued fixed in about an hour and a half. What was not so great is that the labor I got charged for a hour and a half was $331.00!!!! I will NEVER use Sears Home Services again. This is outrageous and way overpriced.

If only the rest of Sears service were as functional as our dishwasher repair technician David! This gentleman was both professional and friendly, but he essentially worked with one of the most miserable support systems I have ever encountered. My initial request for extended warranty service was placed in February, and my unit was finally fixed in late June. During that time, I scheduled perhaps 10 service visits, with perhaps 7 of them ending in no-shows despite my receipt of appointment confirmations. The fact that an "appointment" comes with an 8 AM to 5 PM arrival window was irritating enough for me as a retired person, and I can only imagine the reaction of someone who might take a whole day off from work for a no-show. And over the course of months we received a variety of replacement parts, only to learn that the wrong items were shipped and a new service visit needed to be scheduled. I could carry on further about the failure of the website to recognize my job number so that I could get follow-up, the exceptionally high barrier Sears has erected between the customer and a real person on their end, etc, but anyone reading this review already has the drift. David says the system is a mess (something of an understatement) and apparently he is almost as frustrated by it as I was. Exec summary: whatever entity now owns the Sears Service business has little interest in customer satisfaction. Anyone looking for a service plan should look elsewhere,

(Translated by Google) He doesn't let the consumer speak, he has a bad attitude and responds rudely. (Original) No deja habla al consumidor con mala actitud y responde de mala manera.

no physical store No physical person Products ate 3 times higher in price Cant get any info

Scheduled an appointment online, got confirmation through text and email. Recieved no updates day of and the repair man never showed.

I was very upset with the service I received. When I set up the appt. for a diagnostic eval of my problem I was told several times that if I agreed to have him perform the service, the diag. fee of $139 would be waived. He told me the problem was a small plastic part in the lid of my washer and quoted me a price of $500 to fix. He also stated there was no waiver of the diag fee. I promptly kicked him out of my home. I bought the part for $20 and installed it myself. The issue was not solved. Not only did he not diagnose the problem, but had the nerve to quote an outlandish fee for "repair". I will never use your service again.