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802-552-4364
1665 State Hill Rd Reviews
Read reviews from customers who used our services at 1665 State Hill Rd
Total reviews
122
Average Rating
4.5/5
AWFUL experience. Technician gave an estimate of OVER $500 for replacing a Maytag dryer belt!! I was irate!! I can buy a whole new dryer for that amount. Then he proceeded to say that the $30 diagnostic discount offered by the AI system on the phone was only valid if I chose to have them do the repair. When I showed him the exact wording, he became combative. Told me if I didn’t pay the entire amount, they would bill me and it would go against my credit!! Needless to say, I stood my ground and the technician was ‘magically’ able to see the discount and apply it. SCAMMERS!!! The whole experience was AWFUL. What a waste of $115 diagnostic fee - expensive lesson learnt - I will, without a doubt, use local business next time.
J K,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1784768977809
(Translated by Google) He doesn't let the consumer speak, he has a bad attitude and responds rudely. (Original) No deja habla al consumidor con mala actitud y responde de mala manera.
Lisa A,
Customer service response - We apologize for the trouble you've faced, Lisa. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1778545507943
no physical store No physical person Products ate 3 times higher in price Cant get any info
Keith B,
Customer service response - We apologize for the trouble you've faced, Keith. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1777855440288
Scheduled an appointment online, got confirmation through text and email. Recieved no updates day of and the repair man never showed.
Amanda K,
Customer service response - We apologize for the trouble you've faced, Amanda. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1770333625331
I was very upset with the service I received. When I set up the appt. for a diagnostic eval of my problem I was told several times that if I agreed to have him perform the service, the diag. fee of $139 would be waived. He told me the problem was a small plastic part in the lid of my washer and quoted me a price of $500 to fix. He also stated there was no waiver of the diag fee. I promptly kicked him out of my home. I bought the part for $20 and installed it myself. The issue was not solved. Not only did he not diagnose the problem, but had the nerve to quote an outlandish fee for "repair". I will never use your service again.
Sandra B,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1764642648152
RUN! If you have any issues they have gone completely AI and it is literally impossible to get ahold of anyone to resolve your problems. All phone numbers go straight to a chat bot. They have no email.
Kathryn H,
Customer service response - We apologize for the trouble you've faced, Kathryn. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1756778560257
Tech did no testing other than visual on the heat pump water heater which a month ago leaked water. Confirmation of decision to carry on using unit by some check inside pump area would have been reasonable. Won't be bothering to use Sears cover again. I would like premium refunded.
M P,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752717284373
Call for motor replacing on ac unit. Everything else was working they got the motor to work now everything else doesn’t work. Now I’m still without A/C and out a nice amount of money
greg M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1750982377785
The technician was very rude and argumentative. After replacing the part he didn't even turn the furnace back on to see if it worked. When asked if he was going to make sure it worked he just mumbled it works, packed up his stuff, and left!
Jim M,
Customer service response - We're really sorry to hear about your experience, Jim. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1745194659834
It’s closed
Charles S,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1742734046711
