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300 S Hills Vlg Reviews
Read reviews from customers who used our services at 300 S Hills Vlg
Total reviews
236
Average Rating
4.7/5
Arrived 3hrs late
Tech, arrived 4hrs after scheduled time..we where not notified that new tech was assigned after deadline
Paul R,
Pittsburgh, PALeft microwave with loud noise
He is generally unfriendly, unapproachable and my microwave makes a very loud squealing noise it didn't make before. He flies away so fast I couldn't catch him.
Andrew G,
Pittsburgh, PADryer Repair
James looked at the dryer, cleaned it out and reattached the back and all dryer vent hoses and got the dryer in good working order. I appreciated his expertise in figuring out what was wrong and taking care of it.
Gerry A,
Bethel Park, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1736297150187
Not fixed
I still have warm air. Not cooling down at all
Maria F,
Bridgeville, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721250564169
Service by Bryan todsy
Service man Bryan did a fabulous job repairing my lawn tractor today. He was very courteous, clean & professional. I would gladly rate him a 5 today.
Patricia K,
Bridgeville, PACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1716499759331
JOB COMPLETE
Long story, short of it, Leonard came back today, installed a new part, indicated he needed another part, left to get it, came back, installed the part and told me all was good! shame on me for believing and not testing before he left, because I did my first load and the dryer was still not heating/drying! Another service call Wednesday - totally frustrated!
Carola S,
Mcmurray, PACustomer service response - Carola, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690922503935
Fridge repair
After the service person left we found out that the freezer door doesn't shut smoothly as it did. Cost of repair was exorbitant and therefore we chose not to repair. And now we have an added problem that we never had. I asked him to come back to at least adjust the door but he never returns the call Worst experience ever If there was negative rating I would have given it
Subram K,
Canonsburg, PACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1763072699249
Disappointed
I have dealt with many Sears repair people and this was by far the worst experience. The service was scheduled from 8-12. He showed up at two. I took him to the washer. He didn't touch a bottom or try to run or it or do anything. He looked at it, wrote down some numbers from the machine and said not worth the cost to fix, you should just replace it. I asked him what was wrong and he said something with the switchboard but I still don't know how he figured that out without trying to do anything with it. Then he told me our dryer setup was unsafe, specifically he said a fire and carbon monoxide risk. He said the exhaust piping needed to be replaced. We had only move into the home a few months ago and had it inspected and they did mention it. He then left after only being there 5-10 minutes and charged us 144 dollars. Immediately after he left, I called the inspector and went to a local appliance shop because I was very worried about this piping issue and both the inspector and man at the shop said that the piping we had is safe and very common. I feel like I deserve my money back after such a horrible experience. 🙁
Leelyn H,
Pittsburgh, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1761016247095
The process wasn't great
I had a scheduled appointment for an afternoon between 1 and 5 PM. At 7:30 PM, I got a call saying the technician was not going to be dispatched, couldn't get there that afternoon. I was rescheduled for the next morning between 8 and 12 PM and told by the dispatcher that I was moved to high priority and someone would be there around 10 AM. Needless to say at 1:15 I had to call back to the office and they told me they could not connect me to anyone in leadership and they would reach out to dispatch who would call me with an updated time. She also said she was messaging to escalate the situation to their leadership internally, who would also reach out to address my concern. I received a text message saying the technician would be there around 2 PM. A few minutes later it updated to say they would be there at 3 PM. That technician finally called me and said he was on his way and will be there within 30 minutes. 15 minutes later, he called me back to say he was taken off of the appointment and a different technician was coming our way around 4 PM. Once Brent arrived on site, he was able to quickly identify the issue with my washing machine and was extremely apologetic about the scheduling system. He was not empowered to offer any sort of compensation for my time, which was disappointing. So, my one star has nothing to do with the actual service by Brent, but everything to do with the process to schedule and the way the dispatchers route the technicians. I won't be calling them again. Oh, and 5 days later…still no call from their leadership team. Pretty disappointing!!
William S,
Mcmurray, PACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1754951050015
Washer Repair - Charles is Great! Sears Scheduling is NOT!!
Let me state that Charles does a fine job of fixing problems. He is quick, to the point, no chit chat, just gets things done. I like Charles! I am not rating Charles I am rating whoever took over Sears Repair Services. My diagnosis and fix took over 2 months to complete! I was cancelled and rescheduled 7-8 times! I went without a washer and incurred huge expenses and inconvenience over Thanksgiving, Christmas and New Years. This was the most horrible experience I have encountered...EVER. The only reason I stuck with this absurd game was I pay for the Master Service Agreement plan. I feel I am owed a credit on those costs because the service was non-existent. I could not reach a live person save my soul on any 800 number for Sears. I incurred close to $150 dollars doing laundry at laundrymats for 2 months. Do I think there will be anybody contacting me about this horrid service. Probably not. I don't think you will be in business much longer doing this to customers.
Sharon S,
Bethel Park, PACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1736895394327