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7300 Bustleton Ave Reviews
Read reviews from customers who used our services at 7300 Bustleton Ave
Total reviews
419
Average Rating
4.8/5
Still having issues
The unit is now making a loud noise and the company is making it hard to get someone back out. The worker also left a situation in my restroom behind and didn't let anyone know.
A unsatisfied customer,
Philadelphia, PACustomer service response - Dear Philadelphia thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695850676547
Repair in wall Air Conditioner
On August 8, the repair man came to repair my in wall air conditione. He said he had to take it out of the wall to repair and needed someone to help him take it out of the wall and would have to reschedule so he did for August 11. On August 11 he called around 8:30 am and said he can not come since his manager said they cannot take it out of the wall that I would have to get someone to take it out of the wall then he could repair it and then I would have to get someone to put it back in the wall. I have not air for over a month on this air conditioner. Why did Esaus wait til the day of service to notify me . Very unsatisifed with the service of the agreement that I have with Sears.
Anthony D,
Philadelphia, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691788711387
Ice Maker
The ice maker is still not working Technician installed three parts out of four and said ice maker did not need the fourth part because it should work within 2-3 hours after leaving which was 9:30 on 11/21/25 It is now 7:57 11/22/25 and the ice maker is not working
Thomasine W,
Philadelphia, PACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1764022549619
Dryer
The technician should of ordered the parts the Parts he put in the dryer were defective they were cracked and were not sitting right in the dryer I'm very upset now I have to wait longer to use my dryer so please order the replacement parts?
Adrienne S,
Philadelphia, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1755306192504
Disaster!
Well we hired Sears to repair our LG dryer and we thought that had been accomplished. Then we started doing laundry and all of a sudden our entire down stairs is flooded with water! Don't know what the tech did to the washing machine while he was repairing our dryer but gallons upon gallons of water are all over the floor in the laundry room, in the crawlspace, in the bathroom, out in the den itself- ruining carpet, carpet pads, moulding, towels that we had to use soak up the water! Mind you this is the second repair person since Sea has sent out in a month to fix the dryer. Little did we know we would have more damage!! Never using their services again!!
Amy M,
Abington, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1732754003285
Made the problem worse
Technician came out last Tuesday. Since then there has been more leaking from the refrigerator which has gotten worse and worse. The issue was not only not fixed but made worse even with the water line shut off!
Annette G,
Philadelphia, PACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1727915124363
Broken refrigerator
My refrigerator is still broke , they have to return, I will never use sears again, if they don't fix my refrigerator.
Dorenda B,
Philadelphia, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1724276813801
Poor Service
I'm extremely annoyed that in the process of the technician attempting to fix the microwave portion of my double oven, he broke my oven which now does not heat when after a second service call!! I now have neither an oven nor a microwave while I await a replacement for my dual oven. I've never experienced such poor service in all the years that I've maintained a Service Agreement for all my alliances with Sears!
Janice G,
Philadelphia, PACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1723671202944
Dish washer
I am extremely disappointed at this service. I had to wait for parts and during this time I could not use my kitchen. The water has cause flooding in my home. I could not cook for my family. I pay every month for this plan. I'm am going to file a dispute with the bbb and the attorney generals office. I have pictures of the damage and the defective dishwasher. I was told by the technician that customers have faced this problem often.
Dr. Robin Witts,
Philadelphia, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1721252801224
Mr
Good good good good good good good 👍 good good good 👍
Jeff T,
Philadelphia, PACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account.
Sears Home Services on 1720474150924