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1901 Lincoln Highway Reviews
Read reviews from customers who used our services at 1901 Lincoln Highway
Total reviews
376
Average Rating
4.4/5
Been waiting for somebody to show up for 4 months. Keep saying that they'll show up. Then they never do, when they finally give out a time "between 3 and 5" never shown. This is ridiculous.
Evan K,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1722176553995
I booked this appointment and waited for over a month. When the technician arrived, he looked at the cracked stove top basically said “oh i can’t fix it, you can’t order the part,” which is a lie. I can google the the part and order it from homedepot. But he still took his 150$ labor fee. This company is a scam, find literally anybody else.
Kayla B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720771586363
Our "expert" technician arrived at our home on May 23rd. Assessed our ice maker without even pulling the fridge out of its space and claimed to have diagnosed the problem. We paid him $430 and scheduled the repair for June 13th. That "expert" technician came out and installed the ordered part and left. Our ice maker remained not working. I placed a call and they scheduled another "expert" technician to come back out on July 10th to reassess our ice maker with a service window of 8am to 12pm and the possiblity of further monies needing to be paid for other parts and labor. At 9:30am on the day of the appointment the appointment was cancelled and rescheduled for August 2nd. We are out $430 and still have no ice maker
Jennifer P,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720771759061
While this should have been fixed back in may, and took too long… the service was great… but my previous appointment was canceled because your system didn’t notice that the part had already been delivered…i couldn’t contact a live person to explain this, so I had to wait 3 more weeks for a person to come install the part… stop over automating services, because this was unacceptable... The overall service when I had the second tech show up was great… this first tech didn’t read the notes on the problem and had no clue what was going on… the second guy was spot on…
Eric G,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718154398330
THEY OVERBOOK, NO SHOW AND THEN GHOST YOU. Scheduled a dryer repair for May 3rd. Sears rescheduled for May 10th last minute. For 1pm 5pm window. No one showed up, no one called to say sorry were running late or can't make it. When I called just got bounced around to bots.
Chad B,
Customer service response - Thank you for taking the time to bring this to our attention, Chad. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1715575779979
Unprofessional people
Parry K,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1712790728342
Salvatore was very rude and he told us he did not need an audience and to go upstairs while he worked on my washer . I do not want him at my house again.
Nina W,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1711606468790
The technician never showed up and we didn’t receive any communication. We booked an appointment with them for fridge repair and they gave us a date for a week later. We waited for 6 days and then the technician did not show up and they have not sent us any response/information.
Mehul B,
Customer service response - Thank you for taking the time to bring this to our attention, Mehul. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1705486515694
Highly unprofessional experience with a repair technician. We had a confirmed reservation for a repair, and both my wife and I stayed home to be available. We received no communication whatsoever from the contractor regarding whether they would be coming or not. The estimated arrival time kept being pushed back until after 5 p.m., at which point I contacted Sears for an update. They assured me that someone would be in touch within an hour, but as of now, we have not heard anything. Our entire day was wasted waiting for the repair person who never arrived.
Rakesh S,
Customer service response - Thank you for taking the time to bring this to our attention, Rakesh. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1705486559219
Totally disgusted.The tech ordered parts for my refrigerator that I didn’t need. It just needed defrosted.Total rip off charged me 453 dollars for looking at it. They didn’t fix nothing and have the parts my refrigerator didn’t need!! Total scam!!
Brian R,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1706709793870
