1901 Lincoln Highway Reviews

Before the appointment, Sears asked me about details of the problem, but it never gave the information that I had provided to the technician. In my description I had said that the unit does not respond to the thermostat. And the technician discovered that the thermostat is bad, needs to be replaced, but I need to call someone else to do that.

Follow up to visit in Aug 2025 when tech insisted oven was fine. By Nov 2025, oven flame would go out/relight/go out and then just escaping gas. Original time set Dec 1 from 1-5. Using tracker, tech was due 1:54-3. Suddenly, expected arrival became 3:27; he finally arrived at 4:57 p.m., did his diagnostics, said he needed to order the part and scheduled REAL REPAIR for Dec 8 between 8-noon. On Dec 7 got email changing repair to Dec 8 between 1-5 because part would not arrive. However, part had been delivered to my location on Dec 5 p.m. Tech called at 3:07 p.m. said he was on the way and would arrive in 15-20 minutes. Arrived 3:35, parked in my driveway for 5-10 minutes. Actual repair/replacement took 15-20 minutes. When I inquired tech verified his next stop was home. Have had this same repair/replacement twice in the past (2019 & 2023), In both cases tech had part in his van, got it, installed it and things were done within 4 hour window, with actual repair taking less than an hour. I was surprised at the need to schedule a follow-up for repair that required my changing a personal appointment, then a change in the window for that repair so I had cancel the rescheduled appointment. Repair in 2019 was $277; in 2023 cost was $329, In 2025 cost was $543! Price is up; quality and service are down.

No showed for a scheduled appointment. Called and they said that "no one was ever assigned to the job". This was a lie because they assigned a technician with a name and picture. Also, as the day progressed, the estimated arrival time changed over and over again. It was then rescheduled for two days later. Same thing happened again, no showed for the job and once again I had to reach out to find out what was going on. My home warranty then tells me that they have to find a new vendor because this one does not want to find street parking where I live. Sears then even sends me a copy of the receipt, and they still billed my home warranty for the service even though they no showed twice and signed the receipt themselves with "not available". This is also not the first time that a Sears service technician has done this to me.

The part for my freezer has not arrived

Scam: I wish that I could give zero stars, but there is no option to. The technician came after an initial no-show visit the week prior for a stove at a rental that we own. The technician, Salvatore, call me when he arrived and gave me a hard time about the door having been taken off so that he could see it better. He then called me back less than 15 minutes after we had hung up from the first call and told me that mice had chewed through the electrical harness in the back of the stove and that's why it was not heating up. He said the part I needed could not be ordered. He charged the full diagnostic fee and said I would need a new stove and possibly exterminator to treat a rodent infestation. This would have been prohibitively expensive. After paying the $150 diagnostic fee (including tax), my renters reached out concerned that the technician had not been honest about his assessment. They said the tech had not assessed the harness because he had not been able to see it easily, and that what he had described to me as a confirmed, definitive diagnosis was speculative and the result of lazy work. My renters were nice enough to look at the harness themselves that evening and sent a video explaining that an easily accessible wire was loose, and once reconnected more tightly, the oven worked. They saw no indication of mice, like poop or holes in the drywall. When I reached out to Sears, the AI system refused to connect me to customer service reps to escalate any form of grievance and directed that I reach out to online chat. The two reps that I chatted with online refused to give specifics as to when and how I would be contacted to discuss an escalation of this complaint. This system is overall scam-adjacent. I wish I had never gone with Sears. They do not seem committed to hiring quality technicians or remediating issues of fraud or quality. Colin

No one showed up for their appointment. It has been more than 15 days since they missed two appointments, and they are blaming the landlord, as if we had canceled them. Dishonorable work ethics.

I will NEVER use Sear’s repair service again. I had to repair a trash compactor. Serviceman came on Tuesday, had to order a part. Then the part arrived the following day. Serviceman was scheduled to come on Saturday between 1-5pm. I had a scheduled dinner party for Sunday so I was happy to have the compactor out of the way. Received a text that repair will be at 1:11pm. Waited . Then had a text that one more stop and he will be there. It was 5:30pm and the serviceman NEVER showed up or even called. Had to reschedule for the next earliest on Wednesday!!! How rude and inconsiderate to not Notify the customer that you will not honor the scheduled appointment!!!! This was the worst experience I have ever had. I was so angry and upset about my guests having to walk around the compactor in my kitchen. I despise SEARS. And good luck trying to talk to someone to find out why Salvatore didn’t show up.!!!

Experience was horrible from start to finish. I called on 7/29 and scheduled for 7/30. No one showed. I called and they said my appointment was for 7/31. I rescheduled for 8/6. The time the tech was going to show kept changing from 10:38 to 1:06. He showed around 1:45. Basically let himself into my house. No greeting or anything. Made himself at home at my kitchen table. Did not say a word until he wanted to charge me $184 for a $30 part and $300+ for labor. Was the rudest guy. I would never use Sears Appliance Repair again and would give them zero stars if I could. We ordered the part on our own and will make our own repairs. Dreadful experience.

The part to be replaced is an igniter. The price from Sears for the part $348. The price from LG is 61.95. I would never call your service or recommend your service.

Initial service for a 5 year old GE refrigerator scheduled in 2 days. They didn’t have the needed parts in stock, scheduled return for another 2 weeks. The part was broken upon opening box. Wanted me to wait another 2 weeks, 4 weeks total without a refrigerator. Unacceptable!! Stay away.