1901 Lincoln Highway Reviews

Experience was horrible from start to finish. I called on 7/29 and scheduled for 7/30. No one showed. I called and they said my appointment was for 7/31. I rescheduled for 8/6. The time the tech was going to show kept changing from 10:38 to 1:06. He showed around 1:45. Basically let himself into my house. No greeting or anything. Made himself at home at my kitchen table. Did not say a word until he wanted to charge me $184 for a $30 part and $300+ for labor. Was the rudest guy. I would never use Sears Appliance Repair again and would give them zero stars if I could. We ordered the part on our own and will make our own repairs. Dreadful experience.

The part to be replaced is an igniter. The price from Sears for the part $348. The price from LG is 61.95. I would never call your service or recommend your service.

Initial service for a 5 year old GE refrigerator scheduled in 2 days. They didn’t have the needed parts in stock, scheduled return for another 2 weeks. The part was broken upon opening box. Wanted me to wait another 2 weeks, 4 weeks total without a refrigerator. Unacceptable!! Stay away.

My husband scheduled an appointment for our broken dryer for 7/1/25, and our arrival window was between 1 pm and 5 pm. It was canceled due to unforseen circumstances before lunch that day. We rescheduled for 7/3/25 between 1 pm and 5 pm, and they canceled at 4:45 pm. We rescheduled for today, 7/4/25, between 8 am and 12 pm. The technician still hadn't arrived by 2 pm, so we called to get an updated status and they were unable to tell us anything more than what was on the website, so we canceled and are going with a completely different company. Avoid this place, terrible service.

In all fairness, I wasn’t home. The machine was horribly off balance with the machine shaking violently with spin cycle. He told my husband that I should be using high water levels when washing clothes. There are only the two of us so our loads are small. What does the high water level have to do with the machine shaking loudly during spin cycle??? Will never use Sears again!

Our window was 8-5. Great window. He came at 445. Asked for owners manual. Said covered under warranty and left. Mind you. He was there under home warranty anyways. What’s the difference. Sears don’t want to spend the money so push it to Samsung. If you call yourself an appliance place. Fix the issue. Don’t push service off. It’s all covered under warranty. I pay for it. It also took 3 weeks to have sears come out. Just to leave in 10 minutes. Great.

Told them to fix there page months ago cause they don’t have a building where uhaul is and they didn’t. Messes people up cause people have stopped in looking for sears at uhaul.

Zero stars. David never showed up to look at my frigidaire dish washer. This is the 4th no show from this company. Over 25 phone calls and hours upon hours of waiting for my wife and I with no resolution in sight and no answers. Terrible experience!

A 5 minute visit costs $129.00. for them to tell me they can't fix it. Feels like a scam to me.

If you don’t have to use them, run away as fast and far as you can. Unfortunately, no one else in our region would repair a Kenmore Pro refrigerator so we are forced to deal with this incredibly incompetent repair service. Experience so far…. 1st appointment - repairman wrote up a repair quote and then tried a less expensive fix that had a chance to work without lengthy repair. Unfortunately, the fix lasted for about 3 hours but I’m actually fine with the attempt. 2nd appointment - never showed up and we were notified through email of a new rescheduled date. 3rd appointment - new repairman walked in and said they don’t work on this model and left. Spent 1.5 hrs on the phone trying to get an answer why this repairman wouldn’t try to repair and to get the original repairman to show up for next appointment. 4th appointment - original repairman (from first visit) wrote up repair and part quote and we paid for parts/service to move forward with repair. 5th appointment - never showed up and we were notified through email of a new repair date. 6th appointment - never showed up and we were notified through email of a new repair date. 7th appointment - never showed up and we were notified of new repair date 8th appointment - next week, we’ll see if they actually show up. Haha. So, we are now 7 weeks and 8 appointments, and counting, into the process of trying to get our refrigerator repaired.