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802-552-4364
1901 Lincoln Highway Reviews
Read reviews from customers who used our services at 1901 Lincoln Highway
Total reviews
377
Average Rating
4.5/5
Sears came in to look at my ice machine. Charged me $138 to tell me my refrigerator is 10 years old and repairing the ice machine for $600 doesn't make sense. I think they could have told me that over the phone instead of highway robbing me. Maybe it was the many English is NOT the 1st language agents I kept getting along the call.
R. B,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727238141213
I have had 4 visits for the same repair, and it is very difficult to get through the phone chain. Very poor. I’m now on month 4, and up to 6?service visits, 2 different parts replaced. Still not working. I just opened a new ticket but it will take a month to get back. Terrible
Tony H,
Customer service response - We apologize for the trouble you've faced, Tony. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724811200796
Yvonne P,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1724371552934
No one told us it's check or card NO CASH. We are seniors and we live on cash not credit. Your Tech never showed up on 7/9 then I had to wait until the 24th for service again and I still haven't gotten service. I will never renew with you again!
Ronald M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1722174802930
Been waiting for somebody to show up for 4 months. Keep saying that they'll show up. Then they never do, when they finally give out a time "between 3 and 5" never shown. This is ridiculous.
Evan K,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1722176553995
I booked this appointment and waited for over a month. When the technician arrived, he looked at the cracked stove top basically said “oh i can’t fix it, you can’t order the part,” which is a lie. I can google the the part and order it from homedepot. But he still took his 150$ labor fee. This company is a scam, find literally anybody else.
Kayla B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720771586363
Our "expert" technician arrived at our home on May 23rd. Assessed our ice maker without even pulling the fridge out of its space and claimed to have diagnosed the problem. We paid him $430 and scheduled the repair for June 13th. That "expert" technician came out and installed the ordered part and left. Our ice maker remained not working. I placed a call and they scheduled another "expert" technician to come back out on July 10th to reassess our ice maker with a service window of 8am to 12pm and the possiblity of further monies needing to be paid for other parts and labor. At 9:30am on the day of the appointment the appointment was cancelled and rescheduled for August 2nd. We are out $430 and still have no ice maker
Jennifer P,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720771759061
While this should have been fixed back in may, and took too long… the service was great… but my previous appointment was canceled because your system didn’t notice that the part had already been delivered…i couldn’t contact a live person to explain this, so I had to wait 3 more weeks for a person to come install the part… stop over automating services, because this was unacceptable... The overall service when I had the second tech show up was great… this first tech didn’t read the notes on the problem and had no clue what was going on… the second guy was spot on…
Eric G,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718154398330
THEY OVERBOOK, NO SHOW AND THEN GHOST YOU. Scheduled a dryer repair for May 3rd. Sears rescheduled for May 10th last minute. For 1pm 5pm window. No one showed up, no one called to say sorry were running late or can't make it. When I called just got bounced around to bots.
Chad B,
Customer service response - Thank you for taking the time to bring this to our attention, Chad. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1715575779979
Unprofessional people
Parry K,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1712790728342
