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1901 Lincoln Highway Reviews
Read reviews from customers who used our services at 1901 Lincoln Highway
Total reviews
376
Average Rating
4.4/5
Thomas K,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1759887843313
Sal was great.. in and out... all good
Nick R,
Customer service response - Thank you for your feedback, Nick. We're glad to hear about the good follow-through, but we apologize for the delay caused by waiting for parts and the multiple trips.
Sears Home Services on 1747700898278
Nice guy. Knew his stuff. Took the time needed to give us accurate answers about our problem
Julie S,
Customer service response - Thank you for your feedback, Julie! We're happy to hear that our technician was knowledgeable and took the time to provide accurate answers.
Sears Home Services on 1736400386882
All went well but I had to clean up metal parts and some grease or what not off the floor. Not a big deal but I would have thought that clean up would have been part of the work.
Dave P,
Customer service response - We apologize for the oversight in cleaning up after our repair work and appreciate your understanding and feedback. We will make sure to address this in future services.
Sears Home Services on 1718932876536
Your techs are very knowledgeable and polite but the insurance company covering rhe appliance is incomptent . No one knows what they are doing.
Carole E,
Customer service response - We appreciate your feedback and are glad to hear that our technicians provided you with knowledgeable and polite service. We apologize for any inconvenience caused by the insurance company and will do our best to assist you with any further issues. Thank you for taking the time to leave a review.
Sears Home Services on 1707247557369
Joseph did his best in repairing my Frigidaire range. Joe was professional and worked hard at troubleshooting and repairing my range. I give Joe the 4 stars. I did not appreciate the multiple cancellations of my service appoints by Sears/ A& E. My appointments were cancelled 3 weeks in a row. Service should have been completed Dec 27, 2023 and was not completed until January 17. 2024. I asked to speak to a supervisor when they called to cancel my appointments ( 3 times) and was told someone would contact me. I never heard from anyone. I had to escalate through my warranty company New Leaf who was able to reach a regional manager, who guaranteed the January 17th appointment. Unfortunately , my range was not repairable. Because of the multiple cancellations I now have to wait until February for a replacement.
Erin R,
Customer service response - Thank you for sharing your experience and acknowledging Joseph's efforts in repairing your Frigidaire range. We sincerely apologize for the multiple cancellations of your service appointments by Sears/A&E and for the delay in completing the repair. We appreciate your feedback and will take it into consideration to improve our services in the future.
Sears Home Services on 1706769325871
The technician was great it was just the scheduling. I received the parts and he couldn't get here until 3 days later and it was after 5 pm. I was without a dryer for 2 weeks..
Pam M,
David R,
The part took forever to find and come in.
Brenda J,
Customer service response - We apologize for the delay in receiving the part, Brenda. Thank you for your feedback, and we recommend contacting us directly if you need further assistance.
Sears Home Services on 1774575919947
The technicians they send are great. Service, not so much. You can not speak to a person on the phone. They didn't show up for the 1st appointment. The return appointment to replace the parts they canceled and rescheduled without any contact with myself. Now a virtual appointment that they requested for Noon to 1pm Oct. 20th, they did not keep. I don't know if its the scheduler or what but its ridiculous!!
Paul C,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1760928364112
