1901 Lincoln Highway Reviews

Communications with Sears Appliance Repair is impossible, and although my washer machine was ultimately repaired, I can't ever see myself using them again because of that.

The tech had a trainee with him. They were polite, but In my opinion, they really didn't check out the unit thoroughly enough regarding my concerns. As well, the trainee took out the air filter to check it while there but when I went to turn the unit back on after they left I noticed that the filter was left sticking half out of it's place in the unit and it was backwards! I had other techs previously with this company that were much more thorough.

James was great and fixed the problem but the first repairman came and it was obvious he had no clue, as he was immediately googling the problem and I questioned are you sure and what if that is not the issue, proceeded to order the wrong part for what was the wrong problem and wasted a week of my life. So I will not be calling sears anymore in the future. My rating averages the 2 repairmen.

So I called to have my refrigerator looked at because the freezer was working. The refrigerator wasn’t working. The gentleman came looked over it and was all set and done. Said there was nothing wrong with it and then I was hit with $138 fee that took 35 min visit …... That was not told to me prior to me scheduling. I was told that the diagnosis fee would’ve been waived And at the end of this there was nothing wrong with the fridge and still had to pay $138 just for a visit that wasn’t told to me. I understand there’s a fee for coming out, but that should’ve been told at first. Also the gentleman that came was very nice and he did do his job.

David came in without a tool box of any sort. Basically asked me to recreate the issue and quoted me for hinges and seal. Spent a sum total of 15 minutes with the issue. Wasted $140.00.

The technician's service was fine what wasn't was: Ability to get a timely initial appointment Then after waiting an additional 12 days the parts arrived late & in the meantime, the installation of same was pushed back an additional 3 weeks Lastly an 8a -12n arrival time didn't actually happen until mid afternoon. So overall, this was not a pleasant experience.

I liked the very prompt visit. I did not like the rather unpleasant nature of the service technician.

Sears Home Services has some truly excellent repair technicians on service, but could do a better job of sharing knowledge between the experienced techs like David and others who might not know the right solutions to problems. Sears Home Services itself needs to do a better job with customer service and their technology platform, however. They have poor processes for routing, parts tracking, scheduling, and communicating with customers. These deficits cause frustration; it took months for me to get the correct diagnosis, all the parts, and then schedule the tech to come. It shouldn't have taken so long. I will continue to trust the techs when they come but hope that the company will support them better.

The repair men were great. Very informative and fast. However the initial appointment wasted 5 hours of my day. No one arrived nor was I contacted. Trying to reach someone was a hassle, they only wanted me to deal with AI. I then received my parts and they would not send someone for 3 days. After I updated the chat the moment I got the parts. 1 star for the company’s communication. 5 star for the service men.

Serviceman was good but problem was not fixed with the installed part. Need more HUMAN (not text) communications.