1901 Lincoln Highway Reviews

Wasn’t even here 5 minutes and he’s giving me an estimate. Turned the dryer on for 2 seconds, turned on his flash light to get the serial and model number. Asked for my wifi password and wrote the estimate for what it would cost for a new dryer. Biggest scam going in town! Seemed like he didn’t even want to be bother, so wrote up a ridiculous estimate knowing that I would then just buy a new dryer for the cost of what it would be to fix it. He even made the comment that it wouldn’t be worth fixing and just getting a new one vs fixing. The only reason that I’m giving 2 stars is that Zeriyeh from Sears Home Services said that they will refund the entire amount of the diagnostic fee.

Absolutely horrible, waited over a month to finally get my oven fixed. Unable to talk to a live person. Took over two weeks before they ordered the one part necessary to fix my oven. Then the link were they said I could move up my appointment did not function. An overall horrible experience, I will never use your company again.

I scheduled appointment for a window of 1PM to 5PM. At 4:38PM I requested an update on the arrival time. I received a text message stating "Sorry, we won't be able to complete your service to day as initially planned." I would not recommend this company based on their lack of reliability.

I scheduled a next day appliance repair appointment online, which was super easy. I was given a time frame of 8 am - 12 pm today. The technician never showed, and I didn't receive a phone call, text, or email notification. I attempted to call customer service after 12 pm, but there were no humans, just automations telling me my appointment is still scheduled. Around 10 am, a Sears rep called asking if the tech arrived, and they tried to sell me a warranty. Absolutely not. The service fee would have been $129, so that was a save. I'll try a local business with an actual person who answers the phone.

I think Sears is going down hill , when I was little , I was brought up to but Sears tools and appliances , fast forward , I bought my first house , went to Sears , bought refrigerator , dish washer , stove and washer and dryer , plus I bought the maintenance agreement for all of my appliances . I would renew my agreement when it expired , they would call me five or six times a day , before I answered the phone . Me thinking I still was under the agreement , I called to get my ice maker fixed , I called , talked to machine and it said can not find me , I wanted to talk to a human , I talked to a guy in the Philippines , he said my agreement has expired .. and have to go with insurance for 60.00 a month , and pay 100.00 at appointment , then i waited two months for a technician to come because of the insurance did not kick in for 30 days , but the guy in the Philippines said it kicked in that day , thank you technician guy for telling me that before he got to my house , or the bill would have been over 400.00 dollars , so the new technician comes to my house , puts in a new ine maker , and charges 250.00 dollars , WHAT , WHY AM I PAYING 60.00 A MONTH , UNBELIEVABLE I would love to talk to the people in Hoffman Estates , and ask them WHY , as of people who grew up with Sears and now as a adult using Sears and passing it to my kids to use Sears products are you changing a Great thing , to told my technician that , he said i would love to pass it along but I don't talk to a human , WHAT THE HELL IS THIS . I am a UNHAPPY Sears appliance owner and I WANT my Maintenance Agreement BACK . The technicians that you have in my area are great , the older ones have been to my house since I bought my appliances , they go a great job and go way above the job the do . Again I hope Hoffman Estates people read this and the people who want to but Sears appliance , I would really think hard about it , and that hurts him to say that , after all people I told to buy Sears just for the Maintenance Agreement . Thank you and Good luck .

Warning!⚠️ Do NOT use this company!! We waited all day for a Salvatore and they never showed up!!! Scheduled 1-5pm time slot , Kept changing our time till about 8pm when we lost contact altogether with the view of the technician and when he was coming. This is horrible! You can’t talk to a live person they are AI only!! Their address is a storage company when you look it up. Will be reporting them to the Better business Bureau! Terrible!!!!!!

Before the appointment, Sears asked me about details of the problem, but it never gave the information that I had provided to the technician. In my description I had said that the unit does not respond to the thermostat. And the technician discovered that the thermostat is bad, needs to be replaced, but I need to call someone else to do that.

Follow up to visit in Aug 2025 when tech insisted oven was fine. By Nov 2025, oven flame would go out/relight/go out and then just escaping gas. Original time set Dec 1 from 1-5. Using tracker, tech was due 1:54-3. Suddenly, expected arrival became 3:27; he finally arrived at 4:57 p.m., did his diagnostics, said he needed to order the part and scheduled REAL REPAIR for Dec 8 between 8-noon. On Dec 7 got email changing repair to Dec 8 between 1-5 because part would not arrive. However, part had been delivered to my location on Dec 5 p.m. Tech called at 3:07 p.m. said he was on the way and would arrive in 15-20 minutes. Arrived 3:35, parked in my driveway for 5-10 minutes. Actual repair/replacement took 15-20 minutes. When I inquired tech verified his next stop was home. Have had this same repair/replacement twice in the past (2019 & 2023), In both cases tech had part in his van, got it, installed it and things were done within 4 hour window, with actual repair taking less than an hour. I was surprised at the need to schedule a follow-up for repair that required my changing a personal appointment, then a change in the window for that repair so I had cancel the rescheduled appointment. Repair in 2019 was $277; in 2023 cost was $329, In 2025 cost was $543! Price is up; quality and service are down.

No showed for a scheduled appointment. Called and they said that "no one was ever assigned to the job". This was a lie because they assigned a technician with a name and picture. Also, as the day progressed, the estimated arrival time changed over and over again. It was then rescheduled for two days later. Same thing happened again, no showed for the job and once again I had to reach out to find out what was going on. My home warranty then tells me that they have to find a new vendor because this one does not want to find street parking where I live. Sears then even sends me a copy of the receipt, and they still billed my home warranty for the service even though they no showed twice and signed the receipt themselves with "not available". This is also not the first time that a Sears service technician has done this to me.

The part for my freezer has not arrived