1067 W Baltimore Pike Reviews

The service person who came toy home was wonderful. However, I have a huge issue with Sears. I purchased 5 major appliances from Sears within 18 months. I purchased warranties for all of the appliances. But, somehow because I leased to buy the refrigerator, the warranty was not included in that purchase. Sears would not work with me at all and I had to purchase a lesser warranty for a higher price!!! Customer service sucks

My technician, Brian was very pleasant. He did all he could to find the problem but to no avail. On a positive note my washer is working like nothing ever happened. Brian gets 5 stars.

I'm very dissatisfied with Sears services

Service technician was verbally frustrated with whoever installed our dishwasher in the past.

The Sears technicians are always pleasant and competent. It is not their fault that they are over scheduled. Since I always have to take 1/2 day off from work, the time window is really important to me. This week the time window was between 10-2. The tech arrived at 3:15. Two weeks earlier the time window was 8-12, and I had to cancel and go back to work at 1:00. This almost always happens, and we've had service contracts on all of our appliances for many years. I will not be renewing our service contracts.

Two appointments required to repair my Bosch dishwasher. First was to diagnose and then a part had to be ordered. Making that appoitment was not easy, though. Tried to schedule online - coulnd't. Called and the person on the phone asked me to install an app. Sorry, no. Website and reminder emails said that I could check online for a shorter appointment window but there was no place to find out that information. The 4-hour window was all that I could find on the Home Services website. Second appointment - still couldn't get info on the approximate time of arrival for the technician - went very smoothly.

While the technician was a nice guy, I think they should have told me that the price for him to come out was $165. The price to fix my stove top was almost what I paid for the entire oven and range!!!!

Don’t recommend Sears - poor communication / no live support and tech would not complete repair my husband had to complete reinstall of dishwasher / we had 19 mo old dishwasher with warranty from GE - don’t buy extended warranty- it took 3 weeks to get this fixed

My washing machine has been kicking up black mold and I’ve disabled it to try to clean it. There is one bolt that I am not strong enough to unscrew so I hired a repair man to help. He was polite but unhelpful. His supervisor basically told me to just run it with soap. I was able to disassemble it more than he was and I am a 20 y/o girl with no experience in appliances.