1067 W Baltimore Pike Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4/5 (400 reviews)

J. M

September 27, 2023

Sears Appliance Repair Services CANNOT BE TRUSTED. I had an appointment for a fridge repair scheduled that I made ONE MONTH AGO. I took off from work to be home for this appointment because the window of time I was given for this appointment was 8am to 5pm. I received multiple emails and text messages to confirm the appointment up until last night. My appointment was confirmed for today. At 10:16 this morning I received a text messaging stating that my appointment was rescheduled to October 26th - 1 MONTH AWAY. No phone call, no explanation. I tried for 45 minutes to reach someone at Sears and get answers. After FINALLY getting through to someone, I was first told they didn't have any information about why the appointment was rescheduled so I was transferred to someone else (again). That person told me the appointment was rescheduled because no repair tech was available today. This experience has been infuriating. THANK GOD I didn't sign up for the Sears Home Warranty as I had planned. I caution EVERYONE to avoid Sears Appliance Repair. Google should give the option to not select any stars for reviews because Sears doesn't deserve even one. UPDATE: I will add that my appointment was booked through the Sears Appliance Repair main phone number and not through any local offices like the one in Media.

Source: Google

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on October 14, 2023

Lejuan T

December 21, 2023

Keep giving me appointments and kept canceling!!!

Source: Google

Robert D

October 22, 2023

To expensive

Source: Google

Michelle F

November 10, 2023

Didn’t fix problem

Source: Google
Average Rating: 4/5 (400 reviews)