1067 W Baltimore Pike Reviews

My technician, Brian was very pleasant. He did all he could to find the problem but to no avail. On a positive note my washer is working like nothing ever happened. Brian gets 5 stars.

I'm very dissatisfied with Sears services

Service technician was verbally frustrated with whoever installed our dishwasher in the past.

The Sears technicians are always pleasant and competent. It is not their fault that they are over scheduled. Since I always have to take 1/2 day off from work, the time window is really important to me. This week the time window was between 10-2. The tech arrived at 3:15. Two weeks earlier the time window was 8-12, and I had to cancel and go back to work at 1:00. This almost always happens, and we've had service contracts on all of our appliances for many years. I will not be renewing our service contracts.

Two appointments required to repair my Bosch dishwasher. First was to diagnose and then a part had to be ordered. Making that appoitment was not easy, though. Tried to schedule online - coulnd't. Called and the person on the phone asked me to install an app. Sorry, no. Website and reminder emails said that I could check online for a shorter appointment window but there was no place to find out that information. The 4-hour window was all that I could find on the Home Services website. Second appointment - still couldn't get info on the approximate time of arrival for the technician - went very smoothly.

While the technician was a nice guy, I think they should have told me that the price for him to come out was $165. The price to fix my stove top was almost what I paid for the entire oven and range!!!!

Don’t recommend Sears - poor communication / no live support and tech would not complete repair my husband had to complete reinstall of dishwasher / we had 19 mo old dishwasher with warranty from GE - don’t buy extended warranty- it took 3 weeks to get this fixed

My washing machine has been kicking up black mold and I’ve disabled it to try to clean it. There is one bolt that I am not strong enough to unscrew so I hired a repair man to help. He was polite but unhelpful. His supervisor basically told me to just run it with soap. I was able to disassemble it more than he was and I am a 20 y/o girl with no experience in appliances.

I got an hvac, mini splint system put in last year. And the mini splint in my room was spitting out uce within the first 2 months after it was installed. The technician came out and 6 months later it was doing it again. I emailed the rep I was working with and she no longer works with the company. My mini splint is now spitting out water and destroyed my walls and night stand. I had an appointment scheduled last week and they had to reschedule for 2wks, and that appointment has been rescheduled also. This is ridiculous.